40 Chapter 2 Troubleshooting
Troubleshooting
Vacuum suction much lower at high altitudes
At altitudes above 3,000 meters, the vacuum force holding down the media will be lower, therefore the
media will not be held in place sufficiently causing:
• Ink Smearing on the Media.
• Printhead crashes against the Media.
• Roll Media loading problems (low probability).
The level of Vacuum applied to the substrate can be adjusted from the RIP.
Banding due to ink cartridge replacement while
printing
A user has removed the Ink Cartridge while the printer was printing, which has caused the printer to stop.
If the user does not replace the Ink Cartridge immediately, when the printer starts to print again, a band
will appear in the position where the printing restarted. This is because the wet ink interacts with the dried
ink on the media causing the band to appear. To solve the problem, try the following:
• Do NOT remove the Ink Cartridge while the Printer is Printing. Only replace/remove Ink Cartridges
in between Prints.
• If the Ink Cartridge was replaced due to the “Empty” status on the Front Panel, then advise the
customer to replace the Ink Cartridge when the “Very Low” status is showing on the Front Panel.
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