6. Ensure that you scanned the second page printed by the Create Media Profile
wizard, and not the first.
7. Check that the scanner is clean and recently calibrated. If in doubt, clean the
scanning area and calibrate the scanner: see
Clean the glass plate and the
scanning area on page 25 and Calibrate the scanner on page 27.
My color matching results are not optimal
1. Try using the Color Poster original type. This is a neutral original type that does
not apply special image processing that could affect color matching.
2. Check your Original Type settings in the Copy > Original Type dialog. Press
the More button to view and adjust the specific settings relevant to the Original
Type.
3. Press Options > Printer Options > Update Profile and follow the steps on
your screen to ensure your media profile is optimal for the current media and
printer conditions.
4. If the above does not help, check that the scanner is clean and recently
calibrated. If in doubt, clean the scanning area and calibrate the scanner:
see
Clean the glass plate and the scanning area on page 25 and Calibrate the
scanner on page 27.
I need to update or recover the system
Perform a system recovery if the scanner hangs in boot mode and the system
cannot start normally, or if you want to return to an earlier or the initial program
version. System recovery will reformat the system’s program partition and reinstall
a fresh program image.
To perform system recovery, you need to activate the Software Update & Recovery
mode. There are two ways to activate the Software Update & Recovery mode:
1. If the program on your touch screen is running, press Options > Advanced
Options > Software Update.
2. If your system is hanging and the program interface on your touch screen
cannot be accessed, follow the instructions below to activate the Software
Update & Recovery menu on your screen.
a. Connect a USB-driven keyboard to the USB port on the side of the
system’s touch screen.
b. Turn off the scanner with the On/Off switch at the back of the scanner.
c. Turn on the scanner with the On/Off switch at the back of the scanner.
ENWW
My color matching results are not optimal
35
Troubleshooting
Learning Products Barcelona - Hewlett-Packard Company
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