Update the firmware ......................................................................................................................................... 151
Update the software .......................................................................................................................................... 152
Printer maintenance kits ................................................................................................................................... 152
Secure File Erase ............................................................................................................................................... 153
Disk Wipe ........................................................................................................................................................... 153
18 Scanner maintenance ............................................................................................................................... 154
Clean the scanner’s glass plate ......................................................................................................................... 155
Replace the scanner’s glass plate ..................................................................................................................... 158
Calibrate the scanner ........................................................................................................................................ 163
19 Supplies and accessories .......................................................................................................................... 165
How to order supplies and accessories ............................................................................................................ 166
Introduction to the accessories ......................................................................................................................... 167
20 Troubleshooting paper issues ................................................................................................................... 168
The paper cannot be loaded successfully ......................................................................................................... 169
The paper type is not in the list ......................................................................................................................... 170
The printer printed on the wrong paper type ................................................................................................... 171
An “on hold for paper” message ....................................................................................................................... 171
The paper has jammed in the print platen ........................................................................................................ 173
The paper has jammed in the stacker ............................................................................................................... 177
The printer reports unexpectedly that the stacker is full ................................................................................ 177
The printer displays out of paper when paper is available .............................................................................. 177
Prints do not fall neatly into the basket ........................................................................................................... 177
The print remains in the printer after printing has completed ........................................................................ 178
The cutter does not cut well .............................................................................................................................. 178
The roll is loose on the spindle ......................................................................................................................... 178
21 Troubleshooting print-quality issues ........................................................................................................ 179
General advice ................................................................................................................................................... 181
Print-quality troubleshooting wizard ............................................................................................................... 181
Recalibrate the paper advance ......................................................................................................................... 182
Horizontal lines across the image (banding) .................................................................................................... 183
Lines are too thick, too thin or missing ............................................................................................................. 184
Lines appear stepped or jagged ........................................................................................................................ 185
Lines print double or in the wrong colors ......................................................................................................... 185
Lines are discontinuous ..................................................................................................................................... 186
Lines are blurred ................................................................................................................................................ 186
Line lengths are inaccurate ............................................................................................................................... 187
ENWW vii
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