HP Support Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from your
HP Designjet printers and solutions.
Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to:
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Multimedia tutorials
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Step-by-step how-to guides
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Downloads: the latest printer firmware, drivers, software, paper presets, etc.
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Technical support: online troubleshooting, customer care contacts and more
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Workflows and detailed advice for completing various printing tasks from particular software
applications
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Forums for direct contact with the experts, both HP and your colleagues
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Warranty tracking online, for your peace of mind
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Latest product information: printers, supplies, accessories, software, etc.
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Supplies Center for all you need to know about ink and paper
The HP Support Center can be found at .
By customizing your registration for the products you have purchased and your type of business, and by
setting your communication preferences, you decide the information you need.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and
resolving printer issues before they become problems for you. HP's Proactive Support tool is designed to
help businesses of all sizes reduce support costs and maximize productivity—all with the click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control of
your printing environment—with a clear focus on maximizing the value of your investment, increasing
printer uptime and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems before
they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software and
firmware updates.
You can enable Proactive Support in the HP Designjet Utility for Windows or the HP Printer Monitor for Mac OS
X, where you can specify the frequency of connections between your computer and HP's Web server, and the
frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change
these settings:
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In the HP Designjet Utility for Windows, select the Tools menu, then HP Proactive Support (not
available in HP Designjet Utility 1.0).
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In the HP Printer Monitor for Mac OS X, select Preferences > Monitoring > Enable HP Proactive
Support.
If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem
and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you
may be asked to perform some procedure to solve the problem.
238 Chapter 27 Get help ENWW
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