HP DesignJet T730

16 Troubleshooting scanner issues
Cannot access the network folder
If you have set up a network folder (see Scan to network setup process on page 63), but the printer cannot
access it, try the following suggestions.
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Check that you have lled in each eld correctly.
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Check that the printer is connected to the network.
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Check that the remote computer is switched on, working normally and connected to the network.
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Check that the folder is shared.
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Check that you can put les into the same folder from a dierent computer on the network, using the
printer's logon credentials.
●
Check that the printer and the remote computer are in the same network subnet; if they are not, check
that the network routers are congured to forward the CIFS protocol traic (also known as Samba).
Scanning to le is slow
Scanning large formats creates large les. This means that scanning to le can take time even under optimal
system congurations and conditions. This is especially true when scanning across a network. However, if you
think scanning to le with your system is unreasonably slow, the following steps may help you to locate and
solve the problem.
1. Use the front panel to check the status of your scan job. If it is taking an intolerably long time, you can
cancel it.
2. Check that the Resolution setting is right for the job. Not all scanning tasks require high resolutions. If
you lower the resolution, you will speed up the scanning process. For JPEG and PDF scan jobs, you can
also change the Quality setting. Lower quality values produce smaller les.
3. Check your network conguration. Your network should be a Gigabit Ethernet or one of a higher transfer
rate in order to achieve optimal scanning speeds. If your network is a 10/100 Ethernet conguration,
you can expect slower transfer of the scan data and thus slower scanning speeds.
4. Contact your network administrator for information about your network conguration, transfer rates,
scan-to-le destinations on the network and possible solutions for increasing the speeds.
5. If scanning to les on the network is too slow and the network conguration cannot be amended to
correct this, improved speeds can be achieved by scanning to a USB ash drive.
6. If scanning to a USB ash drive seems slow, check your USB ash drive interface compatibility. Your
system supports a Hi-Speed USB interface. Your USB ash drive should be compatible with Hi-Speed USB
(sometimes known as USB 2). Also check that your USB ash drive contains enough storage space for
scanned large-format images.
ENWW Cannot access the network folder 147