Cannot insert an ink cartridge
1. Check that you have the correct type of cartridge (model number). See Order ink supplies on page 116.
2. Check that the colored label on the cartridge is the same color as the label on the slot.
3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-
side up and readable.
CAUTION: Never clean inside the ink cartridge slots.
Ink cartridge status messages
To check the status of ink cartridges, see Check ink cartridge status on page 98.
These are the possible ink cartridge status messages:
●
OK: The cartridge is working normally, with no known problems.
●
Missing or Damaged: There is no cartridge present, or it is not correctly connected to the printer (shown
with an X on the status screen).
●
Low: The ink level is low.
●
Out of ink: The cartridge is empty.
●
Non-HP ink cartridges installed: The cartridge is not a genuine HP cartridge.
●
Incompatible: The cartridge is incompatible with this printer.
Cannot insert the printhead
1. Check that you have the correct type of printhead (model number). See Order ink supplies on page 116
to check corresponding model number.
2. Check that you have removed the orange protective cap from the printhead.
3. Check that the printhead is correctly oriented.
4. Check that you have correctly latched the printhead (white latch), see Replace the printhead
on page 104.
176 Chapter 19 Troubleshooting ink cartridge and printhead issues ENWW
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