The whole image is blurry or grainy
1. Check that the paper type you have loaded corresponds to the paper type
selected in the front panel and in your software. To check on the front panel,
use the View loaded paper key.
2. Check that you are printing on the correct side of the paper.
3. Check that you are using appropriate print-quality settings (see
Printing
on page 19). In some cases, you can overcome a print-quality problem merely
by selecting a higher print-quality level. For instance, if you have set the Print
Quality slider to Speed, try setting it to Quality; if you have already set it to
Quality, try selecting custom options and then More Passes. If you change
the print-quality settings, you may wish to reprint your job at this point in case
the problem has been solved.
4. If you are using gloss enhancer, you can reduce grain by turning off or reducing
the amount of gloss enhancer; see Using your printer. This can reduce the
gloss quality of the image; if you notice any problem, see Using your printer.
5. Try aligning the printheads. See Using your printer. After alignment, you may
wish to reprint your job in case the problem has been solved.
6. Go to the front panel and press the View loaded paper key to see the paper
advance calibration status. If the status is RECOMMENDED, you should
perform paper advance calibration: see Using your printer.
If the problem persists despite all the above actions, contact your customer service
representative for further support.
36 Chapter 9 Troubleshooting print-quality issues ENWW
Print-quality issues
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