About the printheads ........................................................................................................................ 116
Check printhead status ..................................................................................................................... 117
Remove a printhead ......................................................................................................................... 117
Insert a printhead ............................................................................................................................. 119
10 Maintaining the printer
Check printer status ......................................................................................................................... 124
Clean the exterior of the printer ........................................................................................................ 124
Replace the cutter ............................................................................................................................ 124
Maintain the ink cartridges ............................................................................................................... 128
Move or store the printer .................................................................................................................. 128
Update the firmware ......................................................................................................................... 129
Update the software ......................................................................................................................... 130
Change the battery ........................................................................................................................... 130
Printer maintenance kits ................................................................................................................... 130
Secure Disk Erase ............................................................................................................................ 130
11 Accessories
How to order supplies and accessories ............................................................................................ 133
Order ink supplies ............................................................................................................ 133
Order paper ..................................................................................................................... 134
Non-recommended paper types ...................................................................... 139
Order accessories ............................................................................................................ 139
Introduction to the accessories ......................................................................................................... 139
Stand ............................................................................................................................... 139
12 Troubleshooting paper issues
The paper cannot be loaded successfully ........................................................................................ 142
Unsuccessful roll load ...................................................................................................... 142
Unsuccessful sheet load .................................................................................................. 142
Paper loading error messages ......................................................................................... 143
The paper type is not in the driver .................................................................................................... 143
Black ink is easily removed when touched ...................................................................... 144
After printing, the paper has wrinkles or there is too much ink ........................................ 144
The paper has jammed .................................................................................................................... 145
Prints do not fall neatly into the basket ............................................................................................. 147
The sheet stays in the printer when the print has been completed .................................................. 147
The paper is cut when the print has been completed ....................................................................... 147
The cutter does not cut well ............................................................................................................. 147
The roll is loose on the spindle ......................................................................................................... 148
A strip stays on the output tray and generates jams ........................................................................ 148
Recalibrate the paper advance ........................................................................................................ 148
Recalibrating the paper advance procedure .................................................................... 149
Return to default calibration ............................................................................................. 149
13 Troubleshooting print-quality issues
ENWW vii
To Next Page
Loading...