General advice ................................................................................................................................. 151
Print quality troubleshooting wizard .................................................................................................. 151
Horizontal lines across the image (banding) .................................................................................... 152
The whole image is blurry or grainy ................................................................................................. 153
The paper is not flat .......................................................................................................................... 153
The print is scuffed or scratched ...................................................................................................... 154
Ink marks on the paper ..................................................................................................................... 154
Horizontal smears on the front of coated paper ............................................................... 154
Ink marks on the back of the paper ................................................................................. 155
Vertical dotted or dashed lines on the print ...................................................................................... 155
Vertical continuous lines on the print ................................................................................................ 156
Black ink comes off when you touch the print .................................................................................. 156
Edges of objects are stepped or not sharp ....................................................................................... 156
Edges of objects are darker than expected ...................................................................................... 157
Bronzing ........................................................................................................................................... 157
Horizontal lines at the end of a cut sheet print ................................................................................. 157
Vertical lines of different colors ........................................................................................................ 157
White spots on the print .................................................................................................................... 158
Colors are inaccurate ....................................................................................................................... 158
Color accuracy using EPS or PDF images in page layout applications ........................... 158
The image is incomplete (clipped at the bottom) .............................................................................. 159
The image is clipped ........................................................................................................................ 159
Some objects are missing from the printed image ........................................................................... 160
Lines are too thick, too thin or missing ............................................................................................. 160
Lines appear stepped or jagged ....................................................................................................... 161
Lines print double or in the wrong colors .......................................................................................... 161
Lines are discontinuous .................................................................................................................... 162
Lines are blurred .............................................................................................................................. 163
The Image Diagnostics Print ............................................................................................................ 163
Corrective action .............................................................................................................. 165
If you still have a problem ................................................................................................................. 166
14 Troubleshooting ink cartridge and printhead issues
Cannot insert an ink cartridge .......................................................................................................... 168
Ink cartridge status messages .......................................................................................................... 168
Cannot insert a printhead ................................................................................................................. 168
The front-panel display recommends reseating or replacing a printhead ........................................ 169
Clean the printheads ........................................................................................................................ 169
Clean the printhead drop detector .................................................................................................... 170
Align the printheads .......................................................................................................................... 172
Reinsert printheads procedure ........................................................................................ 173
Image Quality Maintenance menu procedure .................................................................. 173
Scanning errors during alignment .................................................................................... 174
Printhead status messages .............................................................................................................. 174
15 Troubleshooting general printer issues
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