30 Chapter 1 Troubleshooting
Troubleshooting
• Network connection : Ensure that a Gigabit Ethernet connection is used between the PC and
the printer to provide sufficient network throughput. To ensure that the traffic between the RIP
and the printer do not disrupt your other network traffic, please use a Gigabit network switch
(not a hub).
• For a variety of reasons we do not recommend using a crossover LAN cable (direct connection
between the printer and the PC)
• When printing from an Onyx RIP, do not try to print on any 'custom media', else a 79:04 will be
displayed on the front panel of the printer. This is media selected from the front panel under the
“custom” category, created from the Color Center/Easy Printer care/HP Printer Utility or when
loading a newer media profile from the Embedded Web server. This issue is fixed in version 7.1 of
the Onyx RIP.
• For halftone RIPs: If you notice that the RIP time is longer when printing on the Z6100 than when
printing on the HP Designjet 5500 printer, this is caused by the following factors:
• The 'halftoning resolution' is higher on the HP Designjet Z6100 (for example: 600x1200dpi, or
1200x1200dpi) compared with the HP Designjet 5500 (all printmodes are 600x600dpi).
• The number of colors is higher, from 6 (HP Designjet 5500) to 8 (HP Designjet Z6100).
• It is entirely possible that the RIP time increases by a factor between 2 to 6, depending on a
variety of factors including: the printmode selected, the file complexity, the PC used and so on.
Also, the amount of data sent to the printer is much greater (by up to a factor of 4), requiring
more bandwidth over the network.
Notes:
Applications (Vendors) that drive the HP Designjet Z6100 Series through the 'halftone path' :
• Postershop and ProductionHouse (ONYX), ImagePrint (Colorbyte), ColorProof04 (GMG),
(Kodak), Newscolor (Newscolor), Founder (Founder), Softrip (Wasatch), Colorburst, Proofgate /
Photogate and ProductionServer (Colorgate), FlexiSign and Photoprint (Scanvec), ApogeeX (Agfa),
ProofMaster (Perfectproof), Liveprint (Dinax).
Applications (Vendors) that drive the HP Designjet Z6100 through the 'Contone path':
• DesignerEdition and ColorProof (EFI), Posterjet (Eisfeld), Oris Colortuner (CGS), Interplot
driver (Bentley), Metadimension (Heidelberg), Shiraz (AIT), Starproof (Compose), Daylight RIP (SCP)
Applications (Vendors) that are able to use both the ‘Contone’ and ‘Halftone’ paths:
• ReproShop, VisualRIP (Caldera), (ExpressDigital), Postershop and ProductionHouse (ONYX) from
version 7.1
These lists are provided for information only and are subject to change without notice. For more
information, please contact the specific application vendor.
Frequently Asked Questions
For customers printing from the ONYX RIP to the HP Designjet Z6100 Printer:
Question: What should I do when I get a 79:04 displayed on the front panel when printing from the
ONYX RIP?
Answer: Upgrade to the latest firmware (at least FW 6.0.0.9) or disable the printer queue (from the front
panel -> Job Management 0> Job Management options -> set queue to 'disable') If you are getting the
79:04 when printing on any 'custom' media, please upgrade the ONYX RIP to version 7.1
Question: My image is getting clipped when printing from the ONYX RIP, how can I solve this?
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