Difficult to load paper: “Too much skew”
If you encounter a high failure rate when loading paper and the Front Panel reports “Too Much Skew”
it is likely that:
●
The encoder strip must be cleaned (this can be carried out by the customer using the User
Maintenance Kit).
●
The Line Sensor must be cleaned.
●
The Blue Line calibration must be performed. See
Platen blue line calibration on page 140.
Troubleshooting a failure with the Take-Up Reel
(TUR)
Use this section to troubleshoot failures with the Take-Up Reel.
Take-Up Reel LED status information
LED status Issue Print job
interrupted
Possible cause Print job interrupted?
Blinking quickly Take-Up Reel not
winding
Yes Sensor beam blocked for
more than 3 seconds
Ensure the Take-Up Reel sensors
are not blocked by a strip of
paper, the collection bin or
other objects.
Also ensure the Take-Up Reel
power switch is in the On
position.
Blinking slowly Take-Up Reel not
winding
No The sensor cables are loose
or unplugged
Ensure the sensor cables are
correctly connected.
Solid red Take-Up Reel not
winding
No There is too much resistance
on the Take-Up Reel motor
ENSURE THAT THE TUR
Spindle Lever is CLOSED!
Ensure the paper is not winding
too tightly. A loop-shaping core
should be inserted and hanging
down.
Solid green Take-Up Reel not
winding
No The Take-Up Reel power
switch is in the Off position
Ensure the Take-Up Reel power
switch is in the On position.
Solid green Take-Up Reel
winding in the
wrong direction,
and not stopping
the job.
No The Take-Up Reel wind
direction switch is in the
wrong winding position.
After 3 seconds, the printer
will recognize the problem
and interrupt the print job. In
this case, see the first error
listed in this table.
Flip the Take-Up Reel wind-
direction switch to the correct
position.
NOTE: If the LED is flashing but there is no message on the front panel, restart the printer.
10 Chapter 1 Troubleshooting ENWW
Troubleshooting
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