HP Designjet Z6200

Table of contents
1 Troubleshooting ................................................................................................................ 1
Printer education and training .................................................................................................... 3
Firmware update ...................................................................................................................... 3
Print-quality troubleshooting ....................................................................................................... 4
Troubleshooting system error codes ............................................................................................ 4
Performing a service test on a failed assembly ............................................................................. 4
Performing the necessary service calibrations .............................................................................. 4
The printer does not power on ................................................................................................... 5
The printer continuously rejects printheads ................................................................................... 5
A new maintenance cartridge is incorrectly detected as ‘used’ ....................................................... 5
Cover sensors are not working ................................................................................................... 5
The Line Sensor has problems detecting paper ............................................................................. 5
Troubleshooting paper jams and printhead crashes ...................................................................... 6
Troubleshooting paper, scan axis and Rewinder Motor shutdown .................................................. 6
Vacuum suction much lower at high altitudes ............................................................................... 8
Banding at variable extreme environmental conditions .................................................................. 8
Printhead crashes/smears on high-density prints using coated paper .............................................. 8
Banding due to ink cartridge replacement while printing ............................................................... 9
34-inch Rice Paper not supported ............................................................................................... 9
Worm marks on HP Coated Paper with light area fills .................................................................. 9
Solving paper-handling problems ............................................................................................... 9
Difficult to load paper: “Too much skew” .................................................................................. 10
Troubleshooting a failure with the Take-Up Reel (TUR) ................................................................. 10
How to read the power switch LEDs .......................................................................................... 13
How to read the Formatter LEDs ............................................................................................... 14
If the front panel turns on and then stops ................................................................................... 16
How to interpret the Service Information Pages .......................................................................... 16
When the main window is open and the printer is printing (safety compliance) .............................. 24
How to troubleshoot the 79:04 system error .............................................................................. 25
2 System error codes ......................................................................................................... 38
What to do if the front panel is blank ....................................................................................... 39
System error codes ................................................................................................................. 39
Explanation of system error codes and warnings ........................................................................ 39
ENWW vii