Continuable and non-continuable error codes ............................................................................ 42
3 Ink supplies .................................................................................................................... 72
What are ink supplies? ........................................................................................................... 73
General information about the ink supplies ................................................................................ 75
General precautions when handling ink supplies ........................................................................ 75
Priming the ink system ............................................................................................................. 76
When should you replace the ink supplies? ............................................................................... 76
Obtaining Ink Cartridge information ......................................................................................... 76
Obtaining Printhead information .............................................................................................. 77
Summary of solving ink supplies problems ................................................................................. 80
Troubleshooting Printhead error codes ...................................................................................... 81
Carriage Interconnect Wiper ................................................................................................... 82
Warranty information for ink supplies ....................................................................................... 82
4 Service tests and utilities ................................................................................................. 84
Introduction ........................................................................................................................... 85
Diagnostics—self test .............................................................................................................. 85
Phone support ........................................................................................................................ 85
Service tests (diagnostics) ........................................................................................................ 85
Entering the Service Tests menu ................................................................................................ 86
Service utilities ..................................................................................................................... 103
5 Service calibrations ....................................................................................................... 123
Service calibrations .............................................................................................................. 124
Entering the Service Calibrations menu ................................................................................... 125
6 Print quality ................................................................................................................. 146
Initial print-quality troubleshooting actions ............................................................................... 147
Troubleshooting tools ............................................................................................................ 148
How to use the Image Quality Service Diagnostic Print ............................................................. 152
Print-quality issues by symptom .............................................................................................. 169
Working with other commercially available papers .................................................................. 184
7 Parts and diagrams ...................................................................................................... 188
Printer support ..................................................................................................................... 189
Center Covers ..................................................................................................................... 190
Electronics Module ............................................................................................................... 191
Right Cover ......................................................................................................................... 192
Left Cover ........................................................................................................................... 193
Right-Hand Assemblies .......................................................................................................... 194
Left-Hand Assemblies ............................................................................................................ 195
Carriage ............................................................................................................................. 196
viii ENWW