Color drift on area fill edges .............................................................................................................................. 166
14 Troubleshoot paper issues ....................................................................................................................... 167
The paper cannot be loaded successfully ......................................................................................................... 168
The paper has jammed ...................................................................................................................................... 168
Prints do not stack correctly in the bin ............................................................................................................. 170
Automatic paper-cutter does not function ....................................................................................................... 170
Take-up reel paper jammed .............................................................................................................................. 170
Take-up reel does not wind .............................................................................................................................. 171
15 Troubleshoot ink-system issues ............................................................................................................... 173
Cannot insert an ink cartridge ........................................................................................................................... 174
Cannot insert a printhead .................................................................................................................................. 174
Cannot insert the maintenance cartridge ......................................................................................................... 174
Front panel recommends reseating or replacing a printhead .......................................................................... 174
Clean the printheads ......................................................................................................................................... 174
Align the printheads .......................................................................................................................................... 175
16 Troubleshoot other issues ........................................................................................................................ 179
The printer is not printing ................................................................................................................................. 180
The software program slows down or stalls while generating the print job ................................................... 180
The printer seems slow ..................................................................................................................................... 180
Communication failures between computer and printer ................................................................................. 181
Cannot access the Embedded Web Server ........................................................................................................ 181
“Out-of-memory” error message ..................................................................................................................... 182
The platen rollers squeak ................................................................................................................................. 182
Cannot access the HP Designjet Utility ............................................................................................................. 182
Print job canceled and purged when held for preview ..................................................................................... 183
Printer alerts ...................................................................................................................................................... 183
17 HP Customer Care .................................................................................................................................... 185
Introduction ....................................................................................................................................................... 186
HP Professional Services ................................................................................................................................... 186
HP Instant Support ............................................................................................................................................ 187
HP Proactive Support ........................................................................................................................................ 187
Customer Self Repair ......................................................................................................................................... 188
Contact HP Support ........................................................................................................................................... 188
Appendix A Overnight job scenario ................................................................................................................ 191
Task 1: Handle the digital content .................................................................................................................... 191
ENWW vii
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