HP DeskJet 990C Series - Page 57

57
Problems?: Troubleshooting Tips
No page came out of
the printer.
(continued)
There may be a paper jam and you
are using the Rear Access Door.
1
Pull the paper out of either the IN tray or the OUT tray.
2
Press the Resume Button on the front of the printer.
3
If you were printing labels, make sure a label did not become unglued
from the label sheet while going through the printer.
4
If the paper jam has cleared, print your document again.
5
If the paper jam hasn’t cleared, open the Rear Access Door by turning
the knob (counter-clockwise) and removing the door.
6
Pull the jammed paper out of the printer, then replace the Rear Access
Door.
7
Print your document again.
There may be a paper jam in the
Automatic Two-Sided Printing
Module.
1
Turn your printer off.
2
Press the button on top of the Automatic Two-Sided Printing Module
and lower the access door.
3
Pull the jammed paper out of the Module, then close the access door.
4
Turn your printer back on.
5
Print your document again.
Why won’t it print? Continued
What is the problem? Possible cause To solve the problem…