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ELITE x2 1012 G1
Maintenance And Service Guide
HP ELITE x2 1012 G1 - Maintenance And Service Guide Manual
96 pages
Manual
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HP Elit
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Maint
enance and Servic
e Guide
IMPOR
T
ANT! This document is int
ended for
HP authorized servic
e pro
viders only
.
2
Table of Contents
Main Page
Default Chapter
5
Table of Contents
5
1 Product Description
9
2 External Component Identification
13
Tablet Edge Components
13
Display
16
Back
17
Using the Kickstand
18
Keyboard Base Components (Select Products Only)
19
Touchpad
19
Lights
20
Special Function Keys
21
Using the Hot Keys
22
NFC and Smart Card (Select Products Only)
23
Connecting the Tablet to the Keyboard Base
24
Removing the Keyboard Base from the Tablet
25
Locating System Information
25
3 Illustrated Parts Catalog
27
Computer Major Components
27
Miscellaneous Parts
29
4 Removal and Replacement Procedures Preliminary Requirements
31
Tools Required
31
Service Considerations
31
Plastic Parts
31
Cables and Connectors
32
Drive Handling
32
Grounding Guidelines
33
Electrostatic Discharge Damage
33
Packaging and Transporting Guidelines
34
Workstation Guidelines
34
Equipment Guidelines
35
5 Removal and Replacement Procedures for Authorized Service Provider Parts
36
Component Replacement Procedures
36
Keyboard (Select Products Only)
37
Back Cover
38
Display Panel
39
Touch Controller Board
41
WLAN Module
42
WWAN Module (Select Products Only)
44
Solid-State Drive
46
Kickstand
48
Battery
50
Microphone Board
52
Rear Webcam
54
Front Webcam
55
USB Type-C Bracket
56
System Board
58
Button Board
60
Fingerprint Reader Board
62
POGO Connector
64
Speaker
66
6 Backup and Recovery
68
Creating Recovery Media and Backups
68
Creating HP Recovery Media (Select Products Only)
68
Using Windows Tools
69
Restore and Recovery
70
Recovering Using HP Recovery Manager
70
What You Need to Know before You Get Started
70
Using the HP Recovery Partition (Select Products Only)
71
Using HP Recovery Media to Recover
71
Changing the Boot Order
71
Removing the HP Recovery Partition (Select Products Only)
72
7 Computer Setup (BIOS), TPM, and HP Sure Start
73
Using Computer Setup
73
Starting Computer Setup
73
Navigating and Selecting in Computer Setup
73
Restoring Factory Settings in Computer Setup
74
Updating the BIOS
75
Determining the BIOS Version
75
Downloading a BIOS Update
75
Changing the Boot Order Using the F9 Prompt
76
TPM BIOS Settings (Select Products Only)
76
Using HP Sure Start (Select Products Only)
77
8 Using HP PC Hardware Diagnostics (UEFI)
78
Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
78
9 Specifications
80
Computer Specifications
80
Display Specifications
81
Solid-State Drive Specifications
81
Memory Specifications
81
10 Power Cord Set Requirements
83
Requirements for All Countries
83
Requirements for Specific Countries and Regions
83
11 Statement of Memory Volatility
85
Nonvolatile Memory Usage
89
Questions and Answers
91
Using HP Sure Start (Select Models Only)
92
12 Recycling
93
Index
94
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