What to do if my HP Laptop is on but not responding?
If your HP Laptop is on but not responding, try pressing and holding the power button for at least 14 seconds. Alternatively, disconnect the computer from external power and remove the battery.
How to fix a blank screen on HP Laptop?
If your HP Laptop screen is blank, the computer may be in Sleep mode. To exit Sleep, briefly press the power button. Also, the computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f4.
Why my HP Laptop is unable to start up?
If your HP Laptop is unable to start up, and it is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. If the computer is plugged into an external power source other than an AC outlet, plug the computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter connections are secure.
How to fix wireless network connection on HP Laptop?
If the wireless network connection is not working on your HP Laptop: * To enable or disable a wireless or wired network device, right-click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar. * Be sure that the wireless device is turned on. * Be sure that the computer wireless antennas are free from obstructions. * Be sure that the cable or DSL modem and its power cord are properly connected and that the lights are on. * Be sure that the wireless router or access point is properly connected to its power adapter and to the cable or DSL modem, and that the lights are on. * Disconnect and then reconnect all cables, and turn the power off and then back on.
Why is my HP Laptop unusually warm?
If the computer feels unusually warm, it may be overheating because a vent is blocked. Allow the HP Laptop to cool to room temperature.
What to do if an external device is not working on my HP Laptop?
If an external device is not working with your HP Laptop, try the following: * Turn on the device according to the manufacturer's instructions. * Be sure that all device connections are secure. * Be sure that the device is receiving electrical power. * Be sure that the device, especially if it is older, is compatible with the operating system. * Be sure that the correct drivers are installed and updated.
General| Stepping | F0 |
|---|---|
| Tjunction | 95 °C |
| Processor code | SR23L |
| Processor cache | 4 MB |
| Processor cores | 2 |
| System bus rate | - GT/s |
| Processor family | Intel® Core™ M |
| Processor series | Intel Core M-5Y Mobile series |
| Processor threads | 4 |
| Processor codename | Broadwell |
| Processor frequency | 1.1 GHz |
| Processor cache type | L3 |
| Processor manufacturer | Intel |
| Processor package size | 30 x 16.5 mm |
| Conflict-Free processor | Yes |
| Processor front side bus | - MHz |
| Processor boost frequency | 2.6 GHz |
| Processor operating modes | 32-bit, 64-bit |
| Graphics & IMC lithography | 14 nm |
| Supported instruction sets | AVX 2.0, SSE4.1, SSE4.2 |
| Thermal Design Power (TDP) | 4.5 W |
| Scenario Design Power (SDP) | 3.5 W |
| Configurable TDP-down frequency | 0.6 GHz |
| Internal memory | 8 GB |
| Memory clock speed | 1600 MHz |
| Internal memory type | DDR3L-SDRAM |
| Storage media | SSD |
| Compatible memory cards | MicroSD (TransFlash) |
| Internal storage capacity | 256 GB |
| Display diagonal | 11.6 \ |
| Touch technology | Multi-touch |
| Graphics card | HD Graphics 5300 |
| Rear camera type | Single camera |
| Rear camera resolution (numeric) | 5 MP |
| Front camera resolution (numeric) | 2 MP |
| Processor ARK ID | 84669 |
| Processor socket | BGA 1234 |
| Wi-Fi standards | 802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n) |
| Bluetooth version | 4.0 |
| Top Wi-Fi standard | Wi-Fi 5 (802.11ac) |
| Near Field Communication (NFC) | - |
| Microphone in | No |
| USB 2.0 ports quantity | USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them. |
| Country of origin | China |
| Device type | Tablet PC |
| Form factor | Slate |
| Product color | Black, Silver |
| Intel Identity Protection Technology version | 1.00 |
| Intel Stable Image Platform Program (SIPP) version | 0.00 |
| Battery capacity | - mAh |
| Battery life (max) | 9 h |
| Platform | Windows |
| Operating system installed | Windows 8.1 Pro |
Weight and Dimensions| Depth | 192.7 mm |
|---|---|
| Width | 298 mm |
| Height | 10.7 mm |
| Weight | 780 g |
Explains connecting to WLAN, WWAN, and using mobile broadband.
Procedures for shutting down and managing power states like Sleep/Hibernation.
Using battery power, monitoring, and maximizing life, plus AC power usage.
Overview of security features, risks, and password management.
Importance of backups and methods for system recovery.
Overview of Computer Setup (BIOS), navigation, and factory resets.
Overview of HP PC Hardware Diagnostics for hardware testing.
How to contact HP support and identify the computer using labels.
Where to find help and resolve startup problems.
Troubleshooting for blank screens, abnormal software, and unresponsive systems.
To Next Page
