HP Elite x2 1011 G1 User Manual

B Troubleshooting
Troubleshooting resources
●
Access website links and additional information about the computer through HP Support
Assistant. To access HP Support Assistant, from the Start screen, select the HP Support
Assistant app.
NOTE: Some checkup and repair tools require an Internet connection. HP also provides
additional tools that do not require an Internet connection.
●
Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦
Chat online with an HP technician.
NOTE: When chat is not available in a particular language, it is available in English.
◦
Find HP support worldwide telephone numbers.
◦
Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:
●
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE: Use only the AC adapter provided with the computer or one approved by HP for this
computer.
●
If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.
Troubleshooting resources 87

HP Elite x2 1011 G1 Specifications

General

Stepping	F0
Tjunction	95 °C
Processor code	SR23L
Processor cache	4 MB
Processor cores	2
System bus rate	- GT/s
Processor family	Intel® Core™ M
Processor series	Intel Core M-5Y Mobile series
Processor threads	4
Processor codename	Broadwell
Processor frequency	1.1 GHz
Processor cache type	L3
Processor manufacturer	Intel
Processor package size	30 x 16.5 mm
Conflict-Free processor	Yes
Processor front side bus	- MHz
Processor boost frequency	2.6 GHz
Processor operating modes	32-bit, 64-bit
Graphics & IMC lithography	14 nm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Thermal Design Power (TDP)	4.5 W
Scenario Design Power (SDP)	3.5 W
Configurable TDP-down frequency	0.6 GHz
Internal memory	8 GB
Memory clock speed	1600 MHz
Internal memory type	DDR3L-SDRAM
Storage media	SSD
Compatible memory cards	MicroSD (TransFlash)
Internal storage capacity	256 GB
Display diagonal	11.6 \
Touch technology	Multi-touch
Graphics card	HD Graphics 5300
Rear camera type	Single camera
Rear camera resolution (numeric)	5 MP
Front camera resolution (numeric)	2 MP
Processor ARK ID	84669
Processor socket	BGA 1234
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.0
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Near Field Communication (NFC)	-
Microphone in	No
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Country of origin	China
Device type	Tablet PC
Form factor	Slate
Product color	Black, Silver
Intel Identity Protection Technology version	1.00
Intel Stable Image Platform Program (SIPP) version	0.00
Battery capacity	- mAh
Battery life (max)	9 h
Platform	Windows
Operating system installed	Windows 8.1 Pro

Weight and Dimensions

Depth	192.7 mm
Width	298 mm
Height	10.7 mm
Weight	780 g