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HP EliteBook 840 G2 Notebook PC Service Manual

HP EliteBook 840 G2 Notebook PC
144 pages
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HP EliteBook 840 G2 Notebook PC
HP EliteBook 740 G2 Notebook PC
HP ZBook 14 G2 Mobile Workstation
Maintenance and Service Guide

Table of Contents

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HP EliteBook 840 G2 Notebook PC Specifications

General IconGeneral
GraphicsIntel HD Graphics 5500
ProcessorIntel Core i5-5300U
RAMUp to 16GB DDR3L
StorageUp to 512GB SSD or 1TB HDD
Display14-inch HD (1366x768) or FHD (1920x1080)
Operating SystemWindows 10, Windows 8.1, Windows 7
Battery3-cell Li-ion

Summary

HP EliteBook 840 G2, HP EliteBook 740 G2, HP ZBook 14 G2 Maintenance and Service Guide

Important Notice about Customer Self-Repair Parts

Safety warning notice

1 Product description

Processor

Details about CPU options for the HP EliteBook and ZBook models.

Chipset

Information on the chipset used in the HP EliteBook and ZBook models.

Graphics

Describes graphics capabilities, including discrete and integrated options.

Display panel

Specifications for different display panel options available for the models.

Memory

Details on memory module types, capacities, and configurations supported.

Hard drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC

Lists available hard drive options for specific notebook models.

Hard drive – HP ZBook 14 G2 Mobile Workstation

Lists available hard drive options for the ZBook workstation.

Solid-state drive – HP EliteBook 840 G2 and HP EliteBook 740 G2 Notebook PC

Lists available SSD options for specific notebook models.

Solid-state drive – HP ZBook 14 G2 Mobile Workstation

Lists available SSD options for the ZBook workstation.

Audio and video

Details about audio and video components like speakers and webcams.

Ethernet

Information on Ethernet connectivity and wake-on-LAN features.

Wireless

Specifications for wireless network adapters (WLAN, WWAN).

External media cards

Information on the digital media reader slot.

Ports

Lists and describes the various ports available on the computer.

Keyboard/pointing devices

Details on keyboard features and pointing device options.

Power requirements

Information on power adapters and battery options.

Security

Details on security features like cable locks and fingerprint readers.

Operating system

Lists preinstalled and supported operating systems.

Serviceability

Information on user-replaceable parts.

2 Getting to know your computer

Display

Identifies external and internal display components.

Buttons, speakers, and fingerprint reader (select models only)

Locates and describes buttons, speakers, and fingerprint reader.

Keys

Identifies and describes keyboard keys and special functions.

Lights

Explains the function of various indicator lights on the computer.

TouchPad

Details the TouchPad and its associated buttons and features.

Front

Identifies components on the front of the computer.

Left

Identifies components on the left side of the computer.

Right

Identifies components on the right side of the computer.

Bottom

Identifies components on the bottom of the computer.

3 Illustrated parts catalog

Locating the product name, serial number, product number, warranty information, and model number

Guide to finding essential identification and warranty details on the computer.

Computer major components

Lists and identifies the main internal components of the computer.

Display assembly subcomponents

Details the individual parts that make up the display assembly.

Plastics Kit

Lists plastic parts and their associated part numbers.

Miscellaneous parts

Lists various other parts not categorized elsewhere.

4 Removal and replacement procedures preliminary requirements

Tools required

Lists the necessary tools for component removal and replacement.

Service considerations

Important points to keep in mind during disassembly and assembly.

Plastic parts

Precautions for handling plastic components to prevent damage.

Cables and connectors

Guidelines for handling cables and connectors to avoid damage.

Drive handling

Precautions for safely handling hard drives and other drives.

Grounding guidelines

Procedures to prevent damage from electrostatic discharge (ESD).

Electrostatic discharge damage

Explains the risks of ESD and how to mitigate them.

Packaging and transporting guidelines

Guidelines for packaging and transporting equipment safely.

Workstation guidelines

Recommendations for setting up a safe workspace.

Equipment guidelines

General guidelines for equipment used in handling sensitive components.

5 Removal and replacement procedures for Customer Self-Repair parts

Component replacement procedures

Step-by-step instructions for replacing user-serviceable parts.

Service cover

Instructions for removing and replacing the service cover.

Battery

Procedures for removing and replacing the battery.

Hard drive

Steps to remove and replace the hard drive.

Solid-state drive

Instructions for removing and replacing the solid-state drive.

WWAN module

Procedures for removing and replacing the WWAN module.

WLAN module

Steps to remove and replace the WLAN module.

Memory module

Instructions for removing and replacing memory modules.

Keyboard

Procedures for removing and replacing the keyboard.

6 Removal and replacement procedures for Authorized Service Provider parts

Component replacement procedures

Instructions for authorized personnel to replace specific computer parts.

Display panel

Procedures for removing and replacing the display panel.

RTC battery

Instructions for removing and replacing the RTC battery.

Base enclosure

Procedures for removing and replacing the base enclosure.

Fan

Steps to remove and replace the system fan.

NFC module

Instructions for removing and replacing the NFC module.

Card reader board

Procedures for removing and replacing the card reader board.

TouchPad

Details the TouchPad and its associated buttons and features.

USB/VGA connector board

Instructions for removing and replacing the USB/VGA connector board.

Heat sink

Procedures for removing and replacing the heat sink.

Power button board

Instructions for removing and replacing the power button board.

Fingerprint reader board

Instructions for removing and replacing the fingerprint reader board.

System board

Procedures for removing and replacing the system board.

Speaker assembly

Instructions for removing and replacing the speaker assembly.

Display assembly

Procedures for removing the entire display assembly.

7 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

Using Computer Setup

Guide to navigating and using the BIOS settings.

Starting Computer Setup

Steps to enter the Computer Setup utility.

Navigating and selecting in Computer Setup

How to move through menus and make selections in Setup.

Restoring factory settings in Computer Setup

Procedures to reset BIOS settings to factory defaults.

Updating the BIOS

Instructions for updating the system's BIOS.

Determining the BIOS version

How to check the current BIOS version installed.

Downloading a BIOS update

Steps to download the latest BIOS update from HP.

Using MultiBoot

Information on managing multiple boot devices.

About the boot device order

Explains how the system selects boot devices.

Choosing MultiBoot preferences

Options for configuring boot behavior.

Setting a new boot order in Computer Setup

How to change the boot order in BIOS.

Dynamically choosing a boot device using the f9 prompt

Method to select boot device at startup using F9.

Setting a MultiBoot Express prompt

Configuring the system to prompt for boot location.

Using HP PC Hardware Diagnostics (UEFI)

Guide to running hardware diagnostic tests.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

Instructions for creating a bootable diagnostic USB drive.

Using HP Sure Start (select models only)

Information on the HP Sure Start BIOS protection feature.

8 Specifications

Computer specifications

Detailed technical specifications including dimensions, weight, and power.

9 Backup and recovery

Backing up your information

Strategies and importance of regular data backups.

Performing a system recovery

Steps and tools for recovering the system after failure.

Windows recovery tools

How to use Windows built-in tools for recovery.

f11 recovery tools

Procedures for using the F11 key for system recovery.

Windows operating system media (purchased separately)

Instructions for performing a clean OS install using external media.

Windows Refresh or Windows Reset

Options for refreshing or resetting the Windows system.

HP Software Setup

How to use HP Software Setup for driver reinstallation.

10 Statement of Volatility

Non-volatile memory usage

Details on where personal data might reside in non-volatile memory.

11 Power cord set requirements

Requirements for all countries

General requirements for power cord sets applicable globally.

Requirements for specific countries and regions

Specific power cord set requirements based on country/region.

12 Recycling

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