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HP EliteOne 800 G3 User Manual

HP EliteOne 800 G3
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Maintenance & Service Guide
HP EliteOne 800 G3 All-in-One Business PC

Table of Contents

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HP EliteOne 800 G3 Specifications

General IconGeneral
Tcase71 °C
Bus typeDMI3
SteppingR0
Processor codeSR2BX
Processor cache6 MB
Processor cores4
Processor modeli5-6500
System bus rate8 GT/s
Processor familyIntel® Core™ i5
Processor seriesIntel Core i5-6500 Desktop series
Processor socketLGA 1151 (Socket H4)
Processor codenameSkylake
Processor frequency3.2 GHz
Processor cache typeSmart Cache
Processor lithography14 nm
Processor manufacturerIntel
Conflict-Free processorYes
Processor front side bus- MHz
PCI Express slots version3.0
Processor boost frequency3.6 GHz
Processor operating modes64-bit
PCI Express configurations1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)65 W
Maximum number of PCI Express lanes16
Memory types supported by processorDDR3L-SDRAM, DDR4-SDRAM
Memory voltage supported by processor1.35 V
Memory clock speeds supported by processor2133, 1333, 1600, 1866 MHz
Memory bandwidth supported by processor (max)34.1 GB/s
Maximum internal memory supported by processor64 GB
Discrete graphics cardNo
On-board graphics card ID1912
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics 530
Maximum on-board graphics card memory1.74 GB
On-board graphics card OpenGL version4.4
On-board graphics card base frequency350 MHz
On-board graphics card DirectX version12.0
On-board graphics card dynamic frequency (max)1050 MHz
Number of displays supported (on-board graphics)3
Color gamut72 %
RGB color spaceNTSC
Display diagonal23.8 \
Native aspect ratio16:9
Product typeAll-in-One PC
Motherboard chipsetIntel® Q270
Memory slots2
Internal memory8 GB
Memory slots typeSO-DIMM
Memory clock speed2400 MHz
Internal memory typeDDR4-SDRAM
Maximum internal memory32 GB
Memory layout (slots x size)1 x 8 GB
SSD capacity256 GB
SSD interfacePCI Express
Storage mediaSSD
Optical drive typeDVD-RW
Card reader integrated-
Number of storage drives installed1
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity6
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity0
Product colorBlack, Silver
Country of originChina
Antenna type2x2
Wi-Fi standardsWi-Fi 5 (802.11ac)
Ethernet LAN data rates10, 100, 1000 Mbit/s
AC adapter power180 W
Recovery operating systemWindows 10 Pro
Operating system installedWindows 7 Professional
Scalability1S
Processor ARK ID88184
Processor package size37.5 x 37.5 mm
Supported instruction setsSSE4.2, AVX 2.0, SSE4.1
Thermal solution specificationPCG 2015C
Intel Identity Protection Technology version1.00
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)53.8 mm
Width (with stand)539.6 mm
Height (with stand)314.8 mm
Weight (with stand)6030 g

Summary

Illustrated parts catalog

System parts

Lists and illustrates the main system components of the computer.

Processors and memory modules

Lists compatible processors and memory modules for the computer.

Routine care, SATA drive guidelines, and disassembly preparation

Electrostatic discharge information

Explains ESD risks, grounding methods, and materials to prevent component damage.

Service considerations

Lists essential tools, software, and handling considerations for computer disassembly.

Removal and Replacement Procedures

Preparing to disassemble the computer

Outlines essential steps to take before disassembling the computer to avoid injury or damage.

Removing the rear port cover

Provides step-by-step instructions for removing the rear port cover.

Access panel

Details the steps for removing the main rear access panel to access internal components.

Drives

Covers removal of optical, hard drive, and M.2 solid-state drives.

Memory

Provides instructions for removing and installing memory modules.

Battery

Provides instructions and safety warnings for replacing the computer's battery.

Heat sink

Provides instructions for removing the heat sink for UMA and discrete graphics models.

Power supply

Provides instructions for removing and replacing the computer's power supply.

System board

Provides detailed instructions for removing the system board.

Display panel

Provides step-by-step instructions for removing the display panel.

Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Describes the functions and capabilities of the Computer Setup utility.

Computer Setup—Main

Details the options and settings available within the Computer Setup—Main menu.

Computer Setup—Security

Details the options and settings available within the Computer Setup—Security menu.

Computer Setup—Advanced

Details the options and settings available within the Computer Setup—Advanced menu.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics (UEFI)

Explains how to use HP PC Hardware Diagnostics for hardware testing.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

Provides instructions for downloading the HP PC Hardware Diagnostics tool to a USB drive.

Troubleshooting without diagnostics

Before you call for technical support

Offers steps to isolate problems before contacting technical support.

Solving general problems

Addresses common computer problems and their solutions.

Backing up, restoring, and recovering

POST error messages and diagnostic front panel LEDs and audible codes

POST numeric codes and text messages

Lists POST errors with numeric codes, descriptions, and recommended actions.

Interpreting system validation diagnostic front panel LEDs and audible codes

Explains how to interpret diagnostic LEDs and audible codes during system startup.

Password security and resetting CMOS

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