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HP EliteOne G5 Service Manual

HP EliteOne G5
135 pages
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Maintenance & Service Guide
HP EliteOne G5 23.8-in All-in-One
HP EliteOne G5 23.8-in Healthcare Edition All-in-One

Table of Contents

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HP EliteOne G5 Specifications

General IconGeneral
ChipsetIntel Q370
MemoryUp to 64GB DDR4
StorageUp to 2TB HDD or 1TB SSD
GraphicsIntel UHD Graphics 630
Display23.8"
AudioBang & Olufsen
NetworkingBluetooth 5.0
PortsUSB 3.1
Operating SystemWindows 10 Pro
CPUIntel Core i5/i7 (9th Gen)

Summary

1 Product Features

Overview

Provides a general description of the product's features and functionality.

Front Components

Details the components located on the front of the computer for various models.

Top Components

Identifies and describes the components of the optional IR and FHD webcams.

Side Components

Details the components located on the sides of the computer, including ports and sensors.

Rear Components

Details the various ports and connectors located on the rear of the computer.

Bottom Components

Identifies the components located on the bottom of the computer, including ports and buttons.

Keyboard Features

Describes the features and components of the computer's keyboard.

Using the RFID Reader

Explains how to use the Radio Frequency Identification (RFID) reader for wireless information transfer.

RFID Asset Tag

Details the RFID Asset Tag feature, its purpose, and how to check for its presence.

Locating Serial and Product Number

Provides instructions on how to find the serial and product numbers on the computer.

2 Illustrated Parts Catalog

System Parts

Lists and illustrates the major computer components and their descriptions.

Miscellaneous Plastic Parts

Illustrates and describes various plastic parts of the computer, varying by model.

Boards

Illustrates and describes the various circuit boards within the computer system.

Mass Storage Devices

Lists and describes the different types of mass storage devices available for the computer.

Processors and Memory Modules

Details the available processors and memory modules with their specifications.

Cables and Adapters

Lists and describes various internal and external cables and adapters for the computer.

Keyboards and Mice

Lists and describes the different keyboard and mouse options for the computer.

4 Removal and Replacement Procedures

Preparation for Disassembly

Provides initial safety procedures and steps required before disassembling the computer.

Removing the Rear Port Cover

Detailed steps for removing the rear port cover from the computer chassis.

Stands

Instructions for removing the computer's recline and adjustable height stands.

Access Panel

Steps for removing the main rear access panel to access internal components.

Hard Drive

Detailed instructions for removing and replacing the 2.5-inch primary hard drive.

Memory

Details on removing and installing memory modules, including specifications and locations.

Processor

Detailed instructions for removing and replacing the computer's processor.

System Board

Comprehensive steps for removing and replacing the main system board.

Display Panel

Instructions for removing and replacing the computer's display panel.

3 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Electrostatic Discharge (ESD) Information

Explains ESD risks and precautions to protect components from static damage.

Computer Operating Guidelines and Routine Care

Provides guidelines for operating the computer and performing routine care and cleaning.

Service Considerations

Key considerations for computer disassembly, including tools, parts, and procedures.

5 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Explains the various tasks that can be performed using the Computer Setup (F10) Utility.

Using Computer Setup (F10) Utilities

Provides steps on how to access and navigate the Computer Setup Utilities menu.

Computer Setup–Main

Details the options and settings available in the Main section of Computer Setup.

Computer Setup–Security

Details the options and settings available in the Security section of Computer Setup.

Computer Setup–Advanced

Details the options and settings available in the Advanced section of Computer Setup.

Recovering the Configuration Settings

Instructions on how to restore computer configuration settings using the Computer Setup Utility.

6 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

Guide to using the Windows-based utility for running hardware diagnostic tests.

Downloading HP PC Hardware Diagnostics Windows

Instructions for downloading the HP PC Hardware Diagnostics Windows software.

Installing HP PC Hardware Diagnostics Windows

Steps for installing the HP PC Hardware Diagnostics Windows software.

Using HP PC Hardware Diagnostics UEFI

Guide to using the UEFI utility for running hardware diagnostic tests outside the OS.

7 Troubleshooting Without Diagnostics

Before You Call for Technical Support

Steps to troubleshoot common issues before contacting technical support.

Solving General Problems

Troubleshooting steps for common general computer problems.

Solving Power Problems

Troubleshooting steps for common power-related issues.

Solving Hard Drive Problems

Troubleshooting steps for common hard drive errors and issues.

Solving Network Problems

Troubleshooting steps for common network connectivity issues.

Solving Software Problems

Troubleshooting steps for common software-related issues.

8 Backing up, restoring, and recovering

Backing up information and creating recovery media

Guide to backing up personal information and creating system recovery media.

Restoring and recovery

Options for restoring, resetting, and refreshing the computer system.

9 POST error messages and diagnostic front panel LEDs and audible codes

POST numeric codes and text messages

Lists POST errors with numeric codes, text messages, probable causes, and recommended actions.

Interpreting system validation diagnostic front panel LEDs and audible codes

Explains how to interpret system validation error codes from LEDs and audible signals.

10 Password security and resetting CMOS

Resetting the password jumper

Instructions for clearing system passwords by resetting the password jumper.

Clearing and resetting the BIOS

Steps to reset BIOS settings to default values using the CMOS button.

11 Power cord set requirements

General requirements

Specifies general requirements for power cord sets applicable to all countries.

Japanese power cord requirements

Specific requirements for using power cords in Japan.

Country-specific requirements

Details power cord requirements specific to various countries.

12 Statement of memory volatility

Nonvolatile memory usage

Information on nonvolatile memory types, their purpose, and how data is stored and protected.

Questions and Answers

Frequently asked questions about BIOS, UEFI, and memory volatility.

13 Specifications

Dimensions

Provides physical dimensions of the computer with and without stands.

Approximate Weight

Lists the approximate weight of the computer models.

Temperature Range

Specifies the operating and non-operating temperature ranges for the computer.

Power Supply

Details the voltage range and line frequency for the computer's power supply.

Max Operating Power

States the maximum operating power consumption for UMA and Discrete models.

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