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HP EliteOne 800 G2 User Manual

HP EliteOne 800 G2
178 pages
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Maintenance & Service Guide
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Table of Contents

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HP EliteOne 800 G2 Specifications

General IconGeneral
Screen shapeFlat
Display diagonal23 \
Touch technologyMulti-touch
Native aspect ratio16:9
Detachable displayNo
Intel segment taggingEnterprise
Storage drive interfaceSerial ATA
Tcase71 °C
Bus typeDMI3
SteppingR0
Processor codeSR2BX
Processor cache6 MB
Processor cores4
Processor modeli5-6500
System bus rate8 GT/s
Processor familyIntel® Core™ i5
Processor seriesIntel Core i5-6500 Desktop series
Processor socketLGA 1151 (Socket H4)
Processor codenameSkylake
Processor frequency3.2 GHz
Processor cache typeSmart Cache
Processor lithography14 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version3.0
Processor boost frequency3.6 GHz
Processor operating modes64-bit
PCI Express configurations1x16, 2x8, 1x8+2x4
Thermal Design Power (TDP)65 W
Maximum number of PCI Express lanes16
Memory types supported by processorDDR3L-SDRAM, DDR4-SDRAM
Memory voltage supported by processor1.35 V
Memory channels supported by processorDual
Memory clock speeds supported by processor2133, 1333, 1600, 1866 MHz
Memory bandwidth supported by processor (max)34.1 GB/s
Maximum internal memory supported by processor64 GB
SSD interfaceSATA
Storage mediaSSD
Optical drive typeDVD Super Multi
Total storage capacity256 GB
Compatible memory cardsNot supported
Number of storage drives installed1
Memory slots2
Internal memory8 GB
Memory slots typeSO-DIMM
Memory clock speed2133 MHz
Internal memory typeDDR4-SDRAM
Maximum internal memory32 GB
Memory layout (slots x size)2 x 4 GB
On-board graphics card ID1912
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics 530
On-board graphics card familyIntel® HD Graphics
Maximum on-board graphics card memory1.74 GB
On-board graphics card OpenGL version4.4
On-board graphics card base frequency350 MHz
On-board graphics card DirectX version12.0
On-board graphics card dynamic frequency (max)1050 MHz
Number of displays supported (on-board graphics)3
Product colorSilver
Country of originChina
Product typeAll-in-One PC
Motherboard chipsetIntel® Q170
Wi-Fi standardsWi-Fi 4 (802.11n)
Ethernet LAN data rates10, 100, 1000 Mbit/s
AC adapter power160 W
USB 2.0 ports quantity0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity6
Sustainability certificatesENERGY STAR
Scalability1S
Processor ARK ID88184
Processor package size37.5 x 37.5 mm
Supported instruction setsSSE4.2, AVX 2.0, SSE4.1
Thermal solution specificationPCG 2015C
Intel Stable Image Platform Program (SIPP) version1.00
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)58.9 mm
Width (with stand)567.1 mm
Height (with stand)392.7 mm
Weight (with stand)7340 g

Summary

Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Electrostatic Discharge (ESD) Precautions

Explains ESD risks and precautions to protect components from static damage.

Removal and Replacement Procedures

Memory Module Replacement

Explains how to remove and install memory modules (SODIMMs) in the computer.

System Board Replacement

Details the procedure for removing and replacing the main system board.

Processor Replacement

Provides steps for removing and installing Intel and AMD processors.

Display Panel Replacement

Details the steps for removing and replacing the computer's display panel.

Computer Setup (F10) Utility

Security Setup Options

Details security-related settings such as BIOS administrator passwords and TPM configuration.

Advanced Setup Options

Explains advanced configuration options for boot settings, power management, and built-in devices.

Troubleshooting Without Diagnostics

General Problem Solving

Addresses common computer issues like lockups, unresponsiveness, and incorrect date/time.

Display and Audio Troubleshooting

Provides steps for display issues and resolving problems with sound output and volume.

System Backup and Recovery

System Recovery Procedures

Outlines the process of performing a full system recovery, which erases data.

POST Error Messages and Diagnostic Front Panel LEDs and Audible Codes

POST Numeric Codes and Text Messages

Lists POST errors with numeric codes and text messages, including recommended actions.

Password Security and Resetting CMOS

Password Jumper Reset

Details the procedure for clearing BIOS and system passwords by resetting a jumper.

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