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HP EliteDesk 800 G2 SFF User Manual

HP EliteDesk 800 G2 SFF
154 pages
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Maintenance and Service Guide
HP EliteDesk 800 G2 SFF Business PC

Table of Contents

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HP EliteDesk 800 G2 SFF Specifications

General IconGeneral
Chassis typeSFF
Product colorBlack
Country of originChina
Number of 2.5\" bays1
Number of 3.5\" bays2
Product typePC
Motherboard chipsetIntel® Q170
Tcase71 °C
Bus typeDMI3
SteppingR0
Processor cache8 MB
Processor cores4
Processor modeli7-6700
System bus rate8 GT/s
Processor familyIntel® Core™ i7
Processor seriesIntel Core i7-6700 Desktop series
Processor socketLGA 1151 (Socket H4)
Processor threads8
Processor codenameSkylake
Processor frequency3.4 GHz
Processor cache typeSmart Cache
Processor lithography14 nm
Processor manufacturerIntel
Processor front side bus- MHz
PCI Express slots version3.0
Processor boost frequency4 GHz
Processor operating modes64-bit
ECC supported by processorNo
PCI Express configurations2x8, 1x8+2x4, 1x16
Thermal Design Power (TDP)65 W
Maximum number of PCI Express lanes16
Memory types supported by processorDDR3L-SDRAM, DDR4-SDRAM
Memory voltage supported by processor1.35 V
Memory clock speeds supported by processor1333, 1600, 1866, 2133 MHz
Memory bandwidth supported by processor (max)34.1 GB/s
Maximum internal memory supported by processor64 GB
Memory slots4x DIMM
Internal memory8 GB
Memory channelsDual-channel
Memory clock speed2133 MHz
Internal memory typeDDR4-SDRAM
Memory layout (slots x size)1 x 8 GB
SSD capacityThe Solid State Drive's storage capacity in Gigabytes.
Storage mediaSSD
Optical drive typeDVD Super Multi
Card reader integrated-
Total storage capacity256 GB
On-board graphics cardYes
On-board graphics card ID1912
Discrete graphics card modelNot available
On-board graphics card modelIntel® HD Graphics 530
On-board graphics card familyIntel® HD Graphics
Maximum on-board graphics card memory1.74 GB
On-board graphics card OpenGL version4.4
On-board graphics card base frequency350 MHz
On-board graphics card DirectX version12.0
On-board graphics card dynamic frequency (max)1150 MHz
Number of displays supported (on-board graphics)3
Ethernet LAN data rates10, 100, 1000 Mbit/s
Power supply200 W
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity0
Scalability1S
Processor codeSR2BT
Processor ARK ID88196
Processor package size37.5 x 37.5 mm
Supported instruction setsSSE4.1, AVX 2.0, SSE4.2
Thermal solution specificationPCG 2015C
Intel Secure Key Technology version1.00
Intel segment taggingEnterprise
Weight and Dimensions IconWeight and Dimensions
Depth425 mm
Width170 mm
Height389 mm
Weight6900 g

Summary

Product features

Standard configuration features

Describes the standard configuration and components of the computer, including orientation options and sleep state recommendations.

Front panel components

Details the components located on the front of the computer, including ports, connectors, and indicator lights.

Rear panel components

Identifies and describes the connectors and ports on the rear panel of the computer.

Serial number location

Explains where to find the unique serial and product ID numbers for customer service.

Illustrated parts catalog

Small Form Factor (SFF) chassis spare parts

Lists and illustrates major computer components like access panels, bezels, system boards, and power supplies.

Misc parts

Illustrates and lists various smaller components such as baffles, speakers, fans, and connectors.

Drives

Details various types of hard drives (HDD, SSD) and their specifications.

Routine care, SATA drive guidelines, and disassembly preparation

Electrostatic discharge information

Provides essential information on preventing damage from electrostatic discharge (ESD) to components.

Operating guidelines

Offers advice on operating the computer to prevent overheating and prolong its lifespan.

Routine care

Covers general safety precautions for cleaning computer components like the case and keyboard.

Service considerations

Outlines important factors to consider during disassembly and assembly, including tools and screws.

Removal and replacement procedures – small form factor (SFF) chassis

Preparation for disassembly

Details the necessary steps to prepare the computer for disassembly, including safety precautions.

Access panel

Provides instructions for removing and installing the computer's access panel.

Front bezel

Describes the procedure for removing and installing the front bezel of the computer.

Memory

Explains memory specifications, DIMM types, and the process for installing memory modules.

Expansion card

Details how to remove, replace, or add PCI Express expansion cards to the system.

Drives

Covers the installation and removal of various drive types, including optical and hard drives.

System board

Provides instructions for removing and replacing the system board and its components.

Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Overview of functions and capabilities of the Computer Setup (F10) Utility.

Computer Setup—Main

Details options available in the Main section of Computer Setup, including system information.

Computer Setup—Security

Explains security settings within Computer Setup, such as BIOS administrator passwords and TPM.

Computer Setup—Advanced

Covers advanced configuration options for boot devices, power management, and built-in devices.

Troubleshooting without diagnostics

Solving general problems

Addresses common issues like system lock-ups, startup failures, and response problems.

Solving power problems

Provides solutions for power-related issues such as intermittent shutdowns and failure to turn on.

Solving hard drive problems

Helps diagnose and resolve issues related to hard drive errors, transactions, and detection.

Solving display problems

Offers solutions for display issues like blank screens, fuzzy video, and incorrect resolution.

Solving audio problems

Addresses common audio issues such as sound cutting out or no sound from speakers/headphones.

Solving keyboard and mouse problems

Provides troubleshooting steps for keyboard and mouse not responding or behaving erratically.

Solving Network Problems

Guides on resolving network connectivity issues, including driver detection and setup.

Solving memory problems

Details solutions for memory errors, incorrect counts, and insufficient memory during operation.

Solving CD-ROM and DVD problems

Offers troubleshooting for CD-ROM/DVD drives not detected, not reading discs, or playback issues.

Solving USB flash drive problems

Addresses issues with USB flash drives not being recognized, found, or booting the system.

Solving Internet access problems

Helps resolve problems connecting to the internet and launching online applications.

Solving software problems

Covers common software issues like incorrect installation, conflicts, and error messages.

POST error messages and diagnostic front panel LEDs and audible codes

POST numeric codes and text messages

Lists POST error codes, messages, and recommended actions for diagnosing system startup issues.

Interpreting system validation diagnostic front panel LEDs and audible codes

Explains how to interpret blink/beep codes to identify hardware and system board failures.

Password security and resetting CMOS

Resetting the password jumper

Provides steps to clear system passwords by resetting the password jumper.

Clearing and resetting the BIOS

Details the procedure for clearing CMOS settings to reset BIOS to factory defaults.

Using HP PC Hardware Diagnostics (UEFI)

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

Instructions on how to download and create HP UEFI support environment on a USB device.

System backup and recovery

Backing up, restoring, and recovering in Windows 10

Covers creating recovery media, backups, and restoring the system in Windows 10.

Creating HP Recovery media (select products only)

Steps for creating HP-specific recovery media for system recovery.

Backing up, restoring, and recovering in Windows 8.1 or Windows 8

Information on safeguarding data and retrieving it using tools for Windows 8.1 and Windows 8.

Backing up, restoring, and recovering in Windows 7

Guides on backing up, restoring, and recovering system data and settings in Windows 7.

Battery replacement

Battery replacement procedures

Step-by-step instructions for safely replacing the computer's internal lithium coin cell battery.

Power Cord Set Requirements

General Requirements

Lists general requirements for power cord sets applicable to all countries.

Japanese Power Cord Requirements

Specifies the required power cord set for use in Japan.

Statement of Volatility

To restore the Non-Volatile memory

Instructions for restoring non-volatile memory by flashing the BIOS and resetting defaults.

Specifications

SFF Specifications

Provides detailed technical specifications for the Small Form Factor (SFF) chassis.

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