HP EliteBook 865 G11 - User Manual

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Maintenance and Service Guide

HP EliteBook 865 16 inch G11 Notebook PC

SUMMARY

This guide provides maintenance information about such topics as spare parts, removal and replacement of

parts, security, and backing up.

Main Page

Table of Contents5
Product Description9
Components13
Right13
Left14
Display15
Low Blue Light Mode (Select Products Only)15
Keyboard Area16
Touchpad16
Touchpad Settings16
Adjusting Touchpad Settings17
Turning on the Touchpad17
Touchpad Components17
Lights18
Button and Fingerprint Reader19
Special Keys20
Bottom21
Rear22
Labels22
Illustrated Parts Catalog25
Computer Major Components25
Display Assembly Subcomponents28
Miscellaneous Parts31
Removal and Replacement Procedures Preliminary Requirements36
Tools Required36
Service Considerations36
Plastic Parts36
Cables and Connectors36
Drive Handling36
Electrostatic Discharge Information37
Generating Static Electricity37
Preventing Electrostatic Damage to Equipment38
Personal Grounding Methods and Equipment38
Grounding the Work Area39
Recommended Materials and Equipment39
Cleaning Your Computer40
Enabling HP Easy Clean (Select Products Only)40
Removing Dirt and Debris from Your Computer40
Cleaning Your Computer with a Disinfectant41
Caring for Wood Veneer (Select Products Only)42
Packaging and Transporting Guidelines42
Accessing Support Information43
Removal and Replacement Procedures for Customer Self-Repair Parts45
Component Replacement Procedures45
Preparation for Disassembly45
Bottom Cover45
WLAN Module46
WWAN Module48
Solid-State Drive49
Memory Modules51
Speakers53
Fan54
Removal and Replacement Procedures for Authorized Service Provider Parts56
Component Replacement Procedures56
Battery56
Fingerprint Reader Board58
RTC Battery59
NFC Module60
Touchpad61
Smart Card Reader62
Audio Jack63
USB Board64
Heat Sink65
System Board68
Display Assembly71
Top Cover with Keyboard79
Backing Up, Restoring, and Recovering81
Backing up Information and Creating Recovery Media81
Using Windows Tools for Backing up81
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)81
Restoring and Recovering Your System81
Creating a System Restore82
Restoring and Recovery Methods82
Recovering Using HP Recovery Media82
Changing the Computer Boot Order83
Using HP Sure Recover (Select Products Only)83
Computer Setup (BIOS), TPM, and HP Sure Start84
Using Computer Setup84
Navigating and Selecting in Computer Setup84
Restoring Factory Settings in Computer Setup84
Updating the BIOS85
Determining the BIOS Version85
Preparing for a BIOS Update85
Downloading a BIOS Update86
Installing a BIOS Update86
Changing the Boot Order Using the F9 Prompt86
TPM BIOS Settings (Select Products Only)87
Using HP Sure Start (Select Products Only)87
Using HP PC Hardware Diagnostics88
Using HP PC Hardware Diagnostics Windows (Select Products Only)88
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code88
Accessing HP PC Hardware Diagnostics Windows88
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant88
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)89
Downloading HP PC Hardware Diagnostics Windows89
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP89
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store89
Downloading HP Hardware Diagnostics Windows by Product Name or Number89
Only)89
Installing HP PC Hardware Diagnostics Windows90
Using HP PC Hardware Diagnostics UEFI90
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code90
Starting HP PC Hardware Diagnostics UEFI90
Only)91
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive91
Downloading the Latest HP PC Hardware Diagnostics UEFI Version92
Only)92
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)92
Downloading Remote HP PC Hardware Diagnostics UEFI92
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version92
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number92
Customizing Remote HP PC Hardware Diagnostics UEFI Settings93
Specifications94
Computer Specifications94
Display Specifications95
Solid-State Drive Specifications95
Statement of Memory Volatility97
Current BIOS Steps97
Nonvolatile Memory Usage99
Questions and Answers100
Using HP Sure Start (Select Products Only)101
Power Cord Set Requirements102
Requirements for All Countries102

Brand	HP
Model	EliteBook 865 G11
Category	Laptop
Language	English

HP EliteBook 865 G11 - User Manual

Table of Contents

HP EliteBook 865 G11 Specifications

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