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HP Fortis 11 G10 Chromebook - User Manual

HP Fortis 11 G10 Chromebook
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Maintenance and Service Guide
HP Fortis 11 G10 Chromebook
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Table of Contents

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HP Fortis 11 G10 Chromebook Specifications

General IconGeneral
Display11.6-inch HD (1366 x 768) Anti-glare
RAM4 GB or 8 GB LPDDR4x
Storage32 GB eMMC or 64 GB eMMC
Operating SystemChrome OS
Battery LifeUp to 12 hours
GraphicsIntel UHD Graphics
WirelessWi-Fi 6 (802.11ax)
Camera720p HD camera
DurabilityMIL-STD-810H certified
ProcessorIntel Celeron N4500
Ports1 x headphone/microphone combo
KeyboardFull-size, spill-resistant keyboard

Summary

Legal Information

Product Notice

Information about common features and accessing latest guides.

Software Terms

Terms of HP End User License Agreement (EULA) and refund policy.

Safety Warning Notice

Heat-Related Injury Prevention

Precautions to reduce heat-related injuries and overheating.

Product Description

Product Components and Descriptions

Detailed list of computer components and their specifications.

Components

Right Side Components

Identifies and describes components on the right side of the computer.

Left Side Components

Identifies and describes components on the left side of the computer.

Display Components

Identifies and describes components related to the display assembly.

Keyboard Area

Information about the keyboard layout and variations.

Touchpad

Details about the touchpad and its functions.

Special Keys

Identifies and explains the function of special keys on the keyboard.

Bottom Components

Identifies and describes components located on the bottom of the computer.

Labels

Describes the location and purpose of various computer labels.

Illustrated Parts Catalog

Chromebook Major Components

Illustrates and lists major internal components with part numbers.

Display Assembly Subcomponents

Details subcomponents of the display assembly and their part numbers.

Miscellaneous Parts

Lists various miscellaneous parts and their corresponding part numbers.

Removal and Replacement Procedures Preliminary Requirements

Tools Required

Lists the necessary tools for disassembly and reassembly.

Service Considerations

General advice and precautions for disassembly and assembly.

Electrostatic Discharge Information

Explains the risks of ESD and how it affects components.

Generating Static Electricity

Guidelines on how static electricity is generated.

Preventing Electrostatic Damage to Equipment

Precautions to prevent damage from static electricity.

Personal Grounding Methods and Equipment

Describes methods and equipment for grounding.

Grounding the Work Area

Precautions for setting up a static-safe work environment.

Recommended Materials and Equipment

Lists recommended materials for preventing static electricity.

Cleaning Your Computer

Enabling HP Easy Clean

How to use software to disable input during cleaning.

Removing Dirt and Debris

Recommended steps for cleaning external computer surfaces.

Cleaning Your Computer with a Disinfectant

Steps for disinfecting computer surfaces with an alcohol solution.

Caring for Wood Veneer

Guidelines for cleaning and maintaining wood veneer surfaces.

Packaging and Transporting Guidelines

Precautions for packaging and transporting computer equipment.

Accessing Support Information

Removal and Replacement Procedures for Authorized Service Provider Parts

Component Replacement Procedures

General guidance for removing and replacing computer components.

Preparation for Disassembly

Steps to prepare the computer before starting disassembly.

Bottom Cover

Procedure for removing and replacing the bottom cover.

Battery

Procedure for removing and replacing the computer battery.

Speakers

Procedure for removing and replacing the computer speakers.

Touchpad

Procedure for removing and replacing the touchpad.

WLAN Module

Procedure for removing and replacing the WLAN module.

WWAN Module

Procedure for removing and replacing the WWAN module.

USB Board

Procedure for removing and replacing the USB board.

Heat Sink

Procedure for removing and replacing the heat sink.

System Board

Procedure for removing and replacing the system board.

WLAN Antennas

Procedure for removing and replacing the WLAN antennas.

Lock Bracket

Procedure for removing and replacing the lock bracket.

Display Assembly

Procedure for removing and disassembling the display assembly.

Top Cover with Keyboard

Procedure for removing the top cover and keyboard assembly.

Backing Up, Resetting, and Recovering

Backing Up Data

Information on backing up personal data to various storage media.

Resetting the Computer

Steps to perform a factory reset of the computer.

Recovering the Operating System

Procedures for recovering the Chrome OS.

Creating Recovery Media

Steps to create recovery media for the operating system.

Recovering with Recovery Media

Instructions to recover the OS using created recovery media.

Setting Up After Reset;Recovery

Initial setup process after resetting or recovering the computer.

Erasing Recovery Media

Steps to erase and reformat recovery media.

Statement of Memory Volatility

Current BIOS Steps

Instructions to restore nonvolatile memory using BIOS.

Nonvolatile Memory Usage

Troubleshooting steps for nonvolatile memory.

Questions and Answers

Common questions and answers about memory and BIOS.

BIOS Security Reset

How to reset BIOS security settings to factory defaults.

Custom Secure Boot Keys Reset

How to reset Custom Secure Boot Keys.

Using HP Sure Start

Information on HP Sure Start for BIOS monitoring and restoration.

Specifications

Computer Specifications

Details on dimensions, weight, voltage, temperature, and humidity.

Display Specifications

Specific technical details about the display panel.

Power Cord Set Requirements

Requirements for All Countries

General power cord requirements applicable globally.

Requirements for Specific Countries;Regions

Country-specific power cord requirements and agency approvals.

Recycling

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