13 Troubleshooting
Troubleshooting
Access Problems
Browser Problems
Installation Problems
IP Address Problems
Sign In Problems
Security Problems
Other Problems
NOTE: If noted, a topic might only apply to the HP-UX, Linux, or Windows operating system.
1 Access Problems
1.1 SMH Documentation Unclear on Treatment of securetty.
The HP System Management Homepage (HP SMH) does not use /etc/securetty. See
login
(1) for
details on /etc/securetty.
1.2 After entering a hostname on Linux, HP SMH does not start.
Hostnames that are 64 characters or longer in length are not supported on Linux.
2 Browser Problems
2.1 When I sign into HP SMH and close the browser, the HP SMH session is not ended. If I reopen Internet
Explorer, after closing it I can sign into HP SMH without credentials. How can I fix this problem?
There are two possible solutions in order to be sure the HP SMH shortcut asks for credentials.
Solution 1
1. Select Tools Internet Options
2. Choose the Advanced tab.
3. Under Settings Browsing, deselect Reuse windows for launching shortcuts (when tabbed browsing
is off).
4. Click OK.
Solution 2
1. Select Tools Internet Options
2. Under the General tab, look for Tabs: Change how webpages are displayed in tabs. Click
Settings.
3. Under Open links from other programs in:, select the third option The current tab or window.
4. In the Tabbed Browsing Settings pop-up window, click OK.
5. Click OK to close Internet Options.
2.2 When I use Internet Explorer 6.0 in Windows, why do I see warnings in the Security Alert dialog box
when I sign in to the HP System Management Homepage (HP SMH)?
There are two possible warnings:
• Warning 1: The name on the security certificate is invalid or does not
match the name of the site.
This warning occurs when you browse to HP SMH using an IP address. This warning also occurs
if you browse locally using localhost for the machine name.
• Warning 2: The security certificate was issued by a company you have not
chosen to trust. View the certificate to determine whether you want to
trust the CA.
The
certificate
is issued by HP SMH. You can add the certificate to your Trusted Certificate List
and the warning goes away.
2.3 Opening a second Mozilla browser can appear as an unauthorized signin into HP SMH.
Troubleshooting 79
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