Keeping good records of your configuration can significantly speed up the troubleshooting process. Keep
current and consult the following list when you obtain assistance from your HP service provider:
• Management system make, model, and serial number information
• Operating system information, operating environment information (HP-UX), including version number,
a list of service packs applied, patches, the Compaq SSD version, and Insight Agents’ names and
versions that have been applied
• Hardware configuration information for Linux and Windows:
• Survey Utility output or Inspect printout
• System Configuration Utility printout
• Description of non-HP or non-Compaq equipment that is not shown on the Inspect or System
Configuration printout
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