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Troubleshooting
Downloading New Switch Software
Downloading New Switch Software
Software Updates can be downloaded to the switch through several methods.
Switch software updates are available at www.hp.com/networking/support.
For more information, see the Management and Configuration Guide for
your switch on the HP Web site.
HP Customer Support Services
If you are still having trouble with your product, Hewlett-Packard offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. HP provides up-to-date customer care, support
and warranty information at www.hp.com/networking/support.
Additionally, your HP authorized network reseller can provide you with
assistance, both with services that they offer and with services offered by HP.
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following informa-
tion:
Information Item Information Location
• product identification, including
mini-GBICs
the front of the switch and on labels on the
mini-GBICs
• details about the switch’s status
including the software (OS) version, a
copy of the switch configuration, a
copy of the switch Event Log, and a
copy of the switch status and counters
information
switch console: show tech command
• copy of your network topology map,
including network addresses assigned
to the relevant devices
your network records
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