HP Jetdirect J7949e - 8. Troubleshooting the HP Jetdirect Print Server

ENWW 165
8
Troubleshooting the HP Jetdirect
Print Server
Introduction
This chapter describes how to diagnose and correct problems
associated with the HP Jetdirect print server.
A flowchart guides you to the correct procedures for troubleshooting
the following:
● Printer problems
● HP Jetdirect print server problems
● Network-related problems
To troubleshoot your HP Jetdirect print server, you may need the
following items:
● A Jetdirect configuration page (see Chapter 9)
● A Printer Configuration or Diagnostic Page
● Documentation that came with your printer/MFP
● The diagnostics tools and utilities provided with your network
software (for example, Novell NetWare utilities, TCP/IP utilities,
or network printer management applications such as HP Web
Jetadmin)
Note For frequently asked questions on using the HP
Jetdirect print server, visit:
http://www.hp.com/support/net_printing
.