Is the software installed correctly?
Cause
Solution
The software is not installed correctly, or an error occurred
during software installation.
Uninstall and then reinstall the product software. Make sure
that you use the correct installation procedure and the
correct port setting.
Connect the USB cable to the printer and the computer. Print a test page from the Printer Properties dialog box.
Does the product print from the computer?
Cause
Solution
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the correct driver.
Table 6-1 Basic troubleshooting (continued)
ENWW Basic troubleshooting 87
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