Web Registration
• ISSUE (External): Before the browser opens to perform a Web Registration, the
Web Registration program displays a message asking if the registration was
successful.
WORKAROUND: Click Yes to clear the Web Registration dialog box.
Proceed with the Web Registration.
Web installation
• ISSUE (External): The Installer hangs if you start a new installation after
canceling Web install.
DESCRIPTION: If, after canceling Web Update, you immediately click
Install Printer again in the CD browser, several errors can occur:
• The system can crash.
• The setup progress bar might proceed to 99%, then the system
can hang.
• An _ins5576 error can appear, followed by a system crash.
WORKAROUND 1: Do not click Install Printer immediately after
canceling out of Web installation. Instead, wait several minutes before
clicking Install Printer.
WORKAROUND 2: Start Task Manager (press Ctrl + Alt + Delete) and
end the IFTW.EXE task.
General printer driver
• ISSUE (External): The Proof and Hold option in Job Retention prints all of the
copies of a print job.
DESCRIPTION: Some applications might send each copy of a print job as
separate jobs from the application.
WORKAROUND: Clear the selection for collation in the software
application.
• ISSUE (External): When duplexing, you cannot print on the back side of the first
sheet if you selected Use Different Paper for the first page.
WORKAROUND: The printing system does not allow at this time for the
use of different paper for the first page of a duplexed printing job. This
capability might be added in future products.
• ISSUE (External): When using Print on Both Sides with multiple copies, the
second copy prints on the first copy's last page instead of on a separate page.
DESCRIPTION: This is a known issue with several applications. For
example, an application sends a three-page, two-copy job as one six-
HP Restricted 12 HP LaserJet 5100 Known Issues
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