HP LaserJet 5100 - Page 4

HP LaserJet 5100
Known issues
General product
• ISSUE (External): Transparencies do not print correctly.
DESCRIPTION: The product can accommodate only transparencies
designed specifically for laser printers.
WORKAROUND: Use only transparencies designed for laser printers.
HP LaserJet printing system installer
• ISSUE (External): During Network installation, changing the port name causes
Network Installer to fail and returns a severe error message.
DESCRIPTION: If the port name is changed during installation and a port
name longer than 49 characters is used, the installer is unable to install
any drivers and returns a setup error dialog box that states, "Setup was
unable to install the HP LaserJet 5100 PCL 6 driver. Refer to the
installation Notes for information on how to install this driver manually."
Clicking OK produces identical message boxes for PCL 5e and PS
drivers.
WORKAROUND: Use a port name no longer than 49 characters.
• ISSUE (External): Acrobat Reader appears as installable, but cannot be installed
through the Silent Installer option of the product's Customization utility.
DESCRIPTION: When running the product's Customization utility using
the Silent Installer option, Acrobat Reader appears on the list of
installable components. However, Acrobat Reader and the printer
accessory documentation are not installed. When using the interactive
Customization utility, Acrobat Reader is selectable and will be installed as
expected.
WORKAROUND: For Acrobat Reader and the printer accessory
documentation to be installed, use the interactive option of the
Customization utility.
• ISSUE (internal): After a typical installation, the printer drivers do not appear in
Add Printer until the computer is restarted.
DESCRIPTION: In Windows 98, the Add Printer Wizard manufacturer's
list of printers is not updated until the computer is restarted. The printer
drivers will appear in the manufacturer's list of printers in the HP folder
after the computer is restarted.
WORKAROUND: Restart the computer after the printer installation is
completed.
HP Restricted 4 HP LaserJet 5100 Known Issues