• ISSUE (External): In Windows 98, a second copy of the printer is installed
through plug-n-play after restarting the computer.
DESCRIPTION: When the printer is connected to a local port on a
computer using Windows 98, and is also connected through a network,
an additional copy of the printer will be installed through plug-n-play after
restarting the computer.
WORKAROUND: Disconnect the local port connection to the printer, or
install a printer driver for the local connection.
• ISSUE (External): You are unable to cancel the HP LaserJet printing system
installer after file copy has begun.
DESCRIPTION: No Cancel button is available when the printing system
installer is copying files and updating the system. The Cancel button is
not available because cancellation during the file copy or system update
processes could leave your system in an unknown state.
WORKAROUND: Complete the printing system installation and use the
printing system uninstaller located in the HP LaserJet Programs folder to
uninstall the printing system. Also, do not close programs or turn off the
computer during the file copy and system update process. After the
uninstall process is complete, the printing system installer can be rerun
with your new selections.
• ISSUE (External): There is no response when trying to run the installer's
SETUP.EXE file.
DESCRIPTION: The installation program checks for a minimum of 7 MB
of free disk space on the computer before starting the installation of the
software. The installer starts only when at least 7 MB of free disk space is
available, and no error messages or warnings can appear until this
requirement is met.
WORKAROUND: Verify that there is at least 21 MB of free disk space
available for the installation of the software.
• ISSUE (External): The installer presents custom installation options during a
typical installation.
DESCRIPTION: This problem occurs during a typical installation if you
mistakenly select Custom Installation, click Back, click Typical
Installation, and then click Next. The installer presents custom
installation options rather than typical installation options.
WORKAROUND: Cancel the installation process by exiting the installer.
Restart the installer and be sure to select Typical Installation.
• ISSUE (External): You experience proxy errors while trying to perform a Web
Update during installation.
HP Restricted 5 HP LaserJet 5100 Known Issues
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