WORKAROUND: Go to the the following URL: http://www.hp.comand
download the latest version of the HP LaserJet printing system software.
Install the newly downloaded software rather than installing the software
from the HP LaserJet software CD browser.
• ISSUE (Internal): Selecting another port during installation generates a severe
error dialog box and requires you to run Setup again.
DESCRIPTION: If you select Connected to this computer on the Type
of Connection dialog box during installation, and then, on the Select
Port dialog box, either change the characters in the text box beside the
Parallel: option button, or select the Other: option button and change the
characters in the text box that is enabled, a severe error is generated and
installation.
WORKAROUND: Select only the ports available in the Select Port dialog
box.
HP LaserJet printing system uninstaller
• ISSUE (External): The HP LaserJet printing system uninstaller does not
completely uninstall the printing system software.
DESCRIPTION: If the printing system installer is used to install more than
one language on the same system, only the files and components from
the last installation will be removed. The printing system installer stores
only one uninstallation file per system.
WORKAROUND: Uninstall the printing system for one language before
installing the printing system for a second language.
• ISSUE (External): When uninstalling the PS driver, the uninstaller does not
remove all PS driver files.
DESCRIPTION: When using the Window 2000 operating system, the
uninstaller does not remove all PS driver files unless the PS driver has
been used at least once.
WORKAROUND 1: Use the PS driver at least once before uninstalling it.
WORKAROUND 2: Manually remove the PS driver from the Printer folder
by selecting the driver icon and removing it.
• ISSUE (External): PS driver name is incorrect in the Components dialog box of
the uninstaller.
DESCRIPTION: When uninstalling, the Components dialog box shows
the PS driver as "HP LaserJet 5100 P" rather than "HP LaserJet 5100
PS". The PCL 5e and PCL 6 drivers are shown correctly.
WORKAROUND 1: Use the uninstaller anyway; this issue does not affect
uninstallation.
HP Restricted 6 HP LaserJet 5100 Known Issues
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