WORKAROUND 2: If your operating system is Windows 2000 or
Windows XP, you may also use the print server to remove the drivers.
• ISSUE (External): The Uninstaller does not remove all driver registry entries.
DESCRIPTION: When uninstalling printer drivers using Windows 98 and
Windows Me, the registry does not remove all driver registry entries. If
you subsequently try to re-install the driver, you are prompted to keep the
existing driver (recommended) or replace the existing driver. If you select
the option to keep the existing driver, the driver does not print.
WORKAROUND: Re-install the driver. When you are prompted to either
keep the existing drivers or and replace them, select the option to replace
the existing driver.
• ISSUE (External): The Uninstaller does not remove HP LaserJet Program group
(including subfolders/links). This occurs on double-byte Asian Systems running
Windows 95.
WORKAROUND: Manually remove the HP LaserJet XXXX program
groups.
1. Right-click on Taskbar and click Properties.
2. Click the Start Menu Programs tab.
3. Click the Remove button.
4. From the tree view, select HP LaserJet XXXX.
5. Click the Remove button.
Install Network Printer wizard
• ISSUE (External): For port names more than 63 characters in length, the port
creation fails.
DESCRIPTION: If you choose to change the port name and use a new
name consisting of more than 63 characters, the port creation will fail. A
dialog box appears with the following message: "There was an error
creating the port. Please refer to the readme file about how to create
network printer ports." The printer will be set up to the local printer port.
The driver installation finishes, and the printer is set up to print to LPTx.
WORKAROUND: Run the installer again and enter a name with fewer
than 63 characters.
• ISSUE (External): The IP Address is set using Suggest Settings and printer
creation fails.
DESCRIPTION: Conditions required: The computer is configured with
TCP/IP only and a Dial Up Adapter, the printer has an assigned IP
address, and a specific device search is performed by hardware address.
HP Restricted 7 HP LaserJet 5100 Known Issues
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