After the printer is discovered using the hardware address, you can use
the Suggest Settings option on the IP Settings screen. If you use the
Suggest Settings option (autonet), the installation continues as though the
installer is assigning an autonet address to the printer. However, the
installation will fail and IP on printer will not be written.
WORKAROUND: Do not change the IP Address using the Suggest
Settings option.
• ISSUE (External): The Install Network Printer Wizard does not suggest a default
queue name.
DESCRIPTION: A new queue is created each time the Install Network
Printer Wizard runs on different computers. For the first eight installations,
the Install Network Printer Wizard suggests a default queue name
incrementing by _q2, _q3... This is successful until the ninth queue. When
the ninth queue should be created, the queue is not created and the
queue name field remains blank.
WORKAROUND: Type in the name of the queue.
NOTE:
Use Add Printer or the appropriate installer to attach to an existing queue
rather than using the Install Network Printer Wizard to create a new queue
for each workstation. If you want a new queue for each workstation, you will
have to type in a new queue name.
Customization utility
• ISSUE (External): When installing the printing system software using a custom
disk set created with the Customization Utility, the following error occurs: "Setup
is unable to find _SETUP.DLL, which is needed to complete the installation. Error
103"
DESCRIPTION: When installing from a custom printing system disk set,
the language selection must match the language that was selected when
the custom printing system was created.
The custom installation program will prompt the user for a language
selection. If the language selected during installation is different from the
language selected when the custom printing set was created, error 103
occurs. The custom printing system installer created with the
Customization Utility contains only the language that was selected when
the custom printing system was created; therefore, that same language
must be selected when installing with the custom printing system.
WORKAROUND: Verify the same language that was selected when the
custom printing system was created is also selected when the custom
printing system is used to perform an installation.
• ISSUE (External): "Installer has encountered a severe error, cannot continue.
Restart the PC and try again." This error occurs when using the Customization
Utility to create a printing system for a language or operating system different
from the creator's computer.
HP Restricted 8 HP LaserJet 5100 Known Issues
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