DESCRIPTION: To repeat the condition, follow these steps:
1. Install the printing system using a Custom Installation.
2. Select Copy Entire Printing System.
3. Select a different language and/or operating system to copy.
4. Set the destination to a network drive.
The pop-up error message appears during the file-copying process.
WORKAROUND: Verify that if there is an existing image on network
drive, delete that image first. Use the same language on your computer
as the language for the system being built.
• ISSUE (External): When the Customization Utility is run by a non-administrator
on an OS-only image of Windows NT 4.0, an infinite loop occurs.
DESCRIPTION: A dialog box appears stating that some files need to be
updated before the utility can be run, and you are prompted to restart to
make this happen. However, when you click OK on this window (the
default selection is Yes), the computer restarts and, when you log in
again, the Make-Disk utility automatically runs again and the same dialog
box appears. This continues to happen as long as you are not logged in
as an administrator of the system.
WORKAROUND 1. When the dialog box stating that some files need to
be updated appears, click No, and then click OK to exit the Customization
utility. Log in with an administrator account. The Make-Disk utility
automatically runs and the dialog box appears once more. Restart the
computer and log in again using the administrator account. The
Customization Utility will run correctly.
Network bidirectional communication
• ISSUE (External): On NT 4.0 clients, errors occur when running HP Port
Resolver.
DESCRIPTION: When running the HP Port Resolver to provide
bidirectional functionality from a Windows NT 4.0 client machine to a
remote printer connected through a Windows NT 4.0 shared computer,
one of the following may occur:
1. When clicking the printer driver Update Now button, a "printer
communication error" is posted.
2. When using the Printer Status and Alerts utility, a broken connection is
displayed.
3. When using the porttest.exe test utility, the error code 0x80070005 is
returned.
HP Restricted 9 HP LaserJet 5100 Known Issues
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