Clearing jams
When clearing jams, be very careful not to tear the media. Small pieces of media that remain in the
printer can cause additional jams.
The SHOW ME HOW control-panel menu includes a page that shows how to clear jams. See
Show Me
How menu on page 262.
Clearing jams from the input-tray areas
NOTE To remove media from the tray 1 area, slowly pull the media out of the printer. For all
other trays, complete the following procedure.
1. Slide the tray out and remove any damaged paper from it.
Figure 6-3 Clearing jams from the input-tray areas (1 of 3)
2. If the edge of the paper is visible in the feed area, slowly pull it down and out. If the paper is not
visible, look in the top-cover area.
Figure 6-4 Clearing jams from the input-tray areas (2 of 3)
NOTE Do not force the paper. If it is stuck in a tray, try removing it through the tray above
(if applicable) or through the top-cover area.
230 Chapter 6 Troubleshooting ENWW
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