Clear paper jams in the output bin ............................................................................................................... 123
Clear paper jams in the duplexer .................................................................................................................. 123
Clear paper jams in the envelope feeder .................................................................................................... 124
Clear paper jams in the HP Stapling Mailbox accessory ........................................................................... 126
Clear staple jams ............................................................................................................................................. 127
Improve print quality ........................................................................................................................................................... 130
Introduction ...................................................................................................................................................... 130
Print from a dierent software program .................................................................................................... 130
Check the paper-type setting for the print job ........................................................................................... 130
Check the paper type setting (Windows) ................................................................................ 130
Check the paper type setting (OS X) ........................................................................................ 131
Check toner-cartridge status ........................................................................................................................ 131
Print a cleaning page ...................................................................................................................................... 131
Visually inspect the toner cartridge ............................................................................................................. 132
Check paper and the printing environment ................................................................................................ 132
Step one: Use paper that meets HP specications ............................................................... 132
Step two: Check the environment ............................................................................................ 132
Step three: Set the individual tray alignment ........................................................................ 133
Try a dierent print driver .............................................................................................................................. 133
Check the EconoMode settings ..................................................................................................................... 134
Adjust print density ......................................................................................................................................... 134
Image defects table ............................................................................................................................................................ 136
Solve wired network problems .......................................................................................................................................... 143
Introduction ...................................................................................................................................................... 143
Poor physical connection ............................................................................................................................... 143
The computer is using the incorrect IP address for the printer ............................................................... 143
The computer is unable to communicate with the printer ....................................................................... 144
The printer is using incorrect link and duplex settings for the network ................................................ 144
New software programs might be causing compatibility problems ...................................................... 144
The computer or workstation might be set up incorrectly ...................................................................... 144
The printer is disabled, or other network settings are incorrect ............................................................. 144
Solve wireless network problems ..................................................................................................................................... 145
Introduction ...................................................................................................................................................... 145
Wireless connectivity checklist ..................................................................................................................... 145
The printer does not print after the wireless conguration completes ................................................. 146
The printer does not print, and the computer has a third-party rewall installed .............................. 146
The wireless connection does not work after moving the wireless router or printer .......................... 146
Cannot connect more computers to the wireless printer ........................................................................ 146
The wireless printer loses communication when connected to a VPN .................................................. 147
The network does not appear in the wireless networks list .................................................................... 147
The wireless network is not functioning ..................................................................................................... 147
ENWW vii