Scan-quality problems
Prevent problems
The following are a few simple steps you can take to improve copy and scan quality.
●
Use high-quality originals.
●
Place the media on the flatbed glass correctly (face-down with the upper-left corner of the document
at the corner of the glass indicated by the icon).
●
Adjust the software settings according to how you plan to use the scanned page.
●
If your product frequently feeds more than one page at a time, the separation pad might need to
be replaced. Contact HP. See
www.hp.com/support/LJM1120 or the support flyer that came in the
product box.
●
Use or make a carrier sheet to protect your originals.
Solve scan-quality problems
Problem Cause Solution
Blank pages The original might have been loaded upside
down.
On the flatbed scanner, place the original
document face-down with the upper-left
corner of the document at the corner of the
glass indicated by the icon on the scanner.
Too light or dark The resolution and color levels may be set
incorrectly.
Verify that you have the correct resolution
and color settings.
Unwanted spots Ink, glue, correction fluid, or an unwanted
substance might be on the glass.
Clean the flatbed scanner surface. See
Clean the flatbed scanner glass
on page 28.
Black dots Ink, glue, correction fluid, or an unwanted
substance might be on the glass.
Clean the flatbed scanner surface. See
Clean the flatbed scanner glass
on page 28.
The power to the product might have
fluctuated.
Reprint the job.
Unclear text The resolution levels might be set
incorrectly.
Verify that the correct resolution settings are
correct.
126 Chapter 6 Problem solve ENWW
To Next Page
Loading...