Copy problems
Prevent problems
The following are a few simple steps you can take to improve copy quality:
●
Use quality originals.
●
Place the media on the flatbed glass correctly (face-down with the upper-left corner of the document
at the corner of the glass indicated by the icon).
●
Use or make a carrier sheet to protect your originals.
NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring
feed problems indicate the pickup roller or separation pad is worn.
Image problems
Problem Cause Solution
Images are missing or faded. The print-cartridge might be defective. Replace the print cartridge. See Print
cartridge on page 25.
The original might be of poor quality. If your original is too light or damaged, the
copy might not be able to compensate, even
if you adjust the contrast. If possible, find an
original document in better condition.
The contrast settings might be set
incorrectly.
Use the control-panel Lighter/Darker button
to change the contrast setting.
The original might have a colored
background.
Colored backgrounds might cause images in
the foreground to blend into the background,
or the background might appear in a
different shade. If possible, use an original
document without a colored background.
Vertical white or faded stripes
appear on the copy.
The media might not meet
HP specifications.
Use media that meets HP specifications.
The print-cartridge might be defective. Replace the print cartridge. See Print
cartridge on page 25.
ENWW Copy problems 127
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