Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
Verification step Possible problems Solutions
Is the power on?
When the product is connected to a
grounded power source and is
turned on, the control panel shows
Hewlett-Packard, indicating that
the firmware code is loading, and
the main motor rotates for
approximately 45 to 60 seconds.
No power due to failed power source, cable, switch,
or fuse.
1. Verify that the product is plugged in.
2. Verify that the power cable is functional and
that the power switch is on.
3. Check the power source by plugging the
product directly into the wall or into a
different outlet.
Does Ready appear in the
product control panel?
The control panel should function
without error messages.
Control panel shows an error. See Control-panel messages on page 154 for a
list of common messages that will help you correct
the error.
Do information pages print?
Print a configuration page. See
Information pages on page 26.
An error message appears on the control-panel
display.
See Control-panel messages on page 154 for a
list of common messages that will help you correct
the error.
Paper jams when printing. Make sure that media that meets
HP specifications.
Clean the paper path. See
Clean the paper path
on page 35.
Poor print quality See Solve image-quality problems on page 169.
Does the product copy?
Place the configuration page into
the ADF and make a copy. The
report should feed smoothly
through the ADF, and copies
should print without print-quality
problems.
Poor copy quality from the ADF. Clean the glass and white platen. See Clean the
glass and white platen on page 35.
Paper jams when printing. Make sure that media that meets
HP specifications.
Clean the paper path. See
Clean the paper path
on page 35.
Media does not move smoothly through the ADF
path.
1. Clean the ADF pick roller.
2. If the problem persists, replace the ADF pick
roller.
3. If the problem persists, replace the ADF.
Does the product send a fax?
Pick up the hand set, and check for
a dial tone. If a dial tone is present,
attempt to send a fax.
The telephone line is not operational or the product
is not plugged into the telephone line.
Verify that the product is plugged into a telephone
line that you know works.
The telephone cord is faulty or is plugged into the
wrong connector.
1. Try plugging the telephone cord into the
other connector.
2. Try a new telephone cord.
Does the product receive a fax?
Use another fax machine to send a
fax to the product, if available.
Too many telephone devices are plugged in, or
telephone devices are not connected in the correct
order.
Make sure that the HP LaserJet M1319 MFP is
the only device on the telephone line and try again
to receive the fax.
The product fax settings are set incorrectly. Review and reset the product fax settings. See
Control-panel main menus on page 13.
138 Chapter 7 Solve problems ENWW
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