Verification step Possible problems Solutions
Does the product print from the
computer?
Use a word-processing program to
send a print job to the product.
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the product software.
Verify that you are using the correct installation
procedure and the correct port setting.
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
There is a port driver problem in Microsoft
Windows.
Uninstall and then reinstall the product software.
Verify that you are using the correct installation
procedure and the correct port setting.
Does the product scan to the
computer?
Initiate a scan from the basic
desktop software at your computer.
The cable is not connected correctly. Reconnect the cable.
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the product software.
Verify that you are using the correct installation
procedure and the correct port setting.
If the error persists, turn off the product and then turn on the product.
ENWW Problem-solving checklist 139
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