Control panel message Description Recommended action
Engine comm. Error The product has experienced an internal
hardware error.
1. Turn off the power by using the power
switch, and then wait at least 30
seconds.
2. If a surge protector is being used,
remove it. Plug the product directly into
the wall socket. Use the power switch to
turn the product on.
3. If the error persists, replace the
formatter or ECU. See
Formatter and
fax card on page 122 or Engine
controller unit (ECU) on page 127.
Scanner Error
##
Turn off then on
The product has experienced a scanner
error. The message Scanner Error is
followed by a numeric designator for the error
type.
●
06 (internal scanner component failed)
●
12 (scanner motor failed to rotate)
●
22 (internal scanner component failed)
●
255 (scanner media jam)
1. Turn off the power by using the power
switch, wait at least 30 seconds, and
then turn on the power and wait for the
product to initialize.
2. If a surge protector is being used,
remove it. Plug the product directly into
the wall socket. Use the power switch to
turn the product on.
3. If the error persists, do one of the
following:
◦
06 error, replace the scanner
assembly. See
Scanner assembly
on page 85.
◦
12 error, make sure that the ADF
wire-harness connector (P4) is
fully seated on the formatter. If the
error persists, replace the scanner
assembly. See
Scanner assembly
on page 85.
◦
22 error, replace the scanner
assembly. See
Scanner assembly
on page 85.
◦
255 error, clear the jam and then
turn off the power by using the
power switch, wait at least
30 seconds, and then turn on the
power and wait for the product to
initialize.
158 Chapter 7 Solve problems ENWW
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