Solve scan problems
Solve scanned-image problems
Problem Cause Solution
The scanned image is of poor
quality.
The original might be a second-generation
photo or picture.
●
To eliminate the patterns, try reducing
the size of the image after scanning.
●
Print the scanned image to see if the
quality is better.
●
Verify that the resolution settings are
correct for the type of scan job that you
are performing.
The image that appears on the screen might
not be an accurate representation of the
quality of the scan.
●
Try adjusting your computer monitor
settings to use more colors (or levels of
gray). Typically, you make this
adjustment by opening Display in
Windows Control Panel.
●
Try adjusting the resolution settings in
the scanner software.
The original might have been loaded
incorrectly.
Use the media guides when you load the
originals into the ADF.
The glass or white platen might be dirty. Clean the glass and white platen. See Clean
the glass and white platen on page 35.
A colored background might be causing
images in the foreground to blend into the
background.
Try adjusting the settings before you scan
the original or enhancing the image after you
scan the original.
Part of the image did not scan. The original might have been loaded
incorrectly.
Use the media guides when you load the
originals into the ADF.
A colored background might be causing
images in the foreground to blend into the
background.
Try adjusting the settings before you scan
the original or enhancing the image after you
scan the original.
The original is longer than 356 mm (14
inches).
The maximum scannable length is 356 mm
(14 inches).
CAUTION: Do not try to pull the original
from the ADF; you might damage the
scanner or your original. See
Clear jams
from the ADF on page 160.
The media size is incorrect. In Scan settings, make sure that the input
media size is large enough for the document
that you are scanning.
The scan takes too long The resolution or color level is set too high. Change the resolution and color settings to
the correct settings for your job.
A print job or copy job was sent before you
tried to scan.
If someone sent a print job or copy job before
you tried to scan, the scan will start if the
scanner is not busy. However, because the
product and scanner share memory, the
scan might be slower.
ENWW Solve scan problems 179
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