Performance problems
Problem Cause Solution
No copy came out. The input tray might be empty. Load media in the product.
The original might have been loaded
incorrectly.
In the automatic document feeder (ADF),
load the original with the narrow side forward
and the side to be scanned facing down.
Copies are blank. The sealing tape might not have been
removed from the print cartridge.
Remove the print cartridge from the product,
pull out the sealing tape, and reinstall the
print cartridge.
The original might have been loaded
incorrectly.
In the ADF, load the original with the narrow
side leading into the ADF and the side to be
scanned facing down.
The media might not meet
HP specifications.
Use media that meets HP specifications.
The print cartridge might be defective. Replace the print cartridge. See Print
cartridge on page 33.
Copies are reduced in size. The product settings might be set to reduce
the scanned image.
On the control panel, press Reduce/
Enlarge and verify that it is set to
Original=100%.
178 Chapter 7 Solve problems ENWW
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