Problem Cause Solution
Problems with feeding The paper has ragged edges. Use high-quality paper that is made for laser
printers.
The paper varies from side-to-side. Turn the paper over.
The paper is too moist, too rough, too heavy
or too smooth, has the wrong grain direction,
or is of short-grain construction or it is
embossed or from a faulty paper lot.
Try another kind of paper, between 100 and
250 Sheffield, 4 to 6% moisture content.
Use long-grain paper.
Print is skewed (crooked). The media guides might be incorrectly
adjusted.
Remove all media from the input tray,
straighten the stack, and then load the
media in the input tray again. Adjust the
media guides to the width and length of the
media that you are using and try printing
again.
More than one sheet feeds at one
time.
The media tray might be overloaded. Remove some of the media from the tray.
The media might be wrinkled, folded, or
damaged.
Verify that the media is not wrinkled, folded,
or damaged. Try printing on media from a
new or different package.
The product does not pull media
from the media input tray.
The product might be in manual feed mode.
●
If Manual appears on the product
control-panel display, pressOK to print
the job.
●
Verify that the product is not in manual
feed mode and print your job again.
The pickup roller might be dirty or damaged. Replace the pickup roller. See Pickup roller
on page 102.
The paper-length adjustment control in the
tray is set at a length that is greater than the
media size.
Adjust the paper-length adjustment control
to the correct length.
ENWW Solve copy problems 177
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