Solve fax with Voice over IP services problems
Voice over IP (VoIP) services provide normal telephone service, including long distance service through
a broadband Internet connection. These services use packets to break up the voice signal on a
telephone line and transmit it digitally to the receiver, where the packets are reassembled. The VoIP
services are often not compatible with fax machines. The VoIP provider must state the service supports
fax over IP services.
Because the installation process varies, the VoIP service provider must assist in installing the product
fax component.
Although a fax might work on a VoIP network, it can fail when the following events occur:
●
Internet traffic becomes heavy and packets are lost, misplaced, or out of order.
●
Latency (the time it takes for a packet to travel from its point of origin to its point of destination)
becomes excessive.
If you experience problems using the fax feature on a VoIP network, ensure that all of the product cables
and settings are correct. Configuring the speed setting to Medium Slow or can also improve your ability
to send a fax over a VoIP network.
If you continue to have problems faxing, contact your VoIP provider.
184 Chapter 7 Solve problems ENWW
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