Problem Example Cause Solution
Toner appears around the
printed characters.
The media might be loaded
incorrectly.
Turn over the stack of paper in
the tray.
If large amounts of toner have
scattered around the characters,
the paper might have high
resistivity.
Use a different paper, such as
high-quality paper that is
intended for laser printers.
An image that appears at the top
of the page (in solid black)
repeats farther down the page (in
a gray field).
Software settings might affect
image printing.
In your software program,
change the tone (darkness) of the
field in which the repeated image
appears.
In your software program, rotate
the whole page 180° to print the
lighter image first.
The order of images printed
might affect printing.
Change the order in which the
images are printed. For example,
have the lighter image at the top
of the page, and the darker image
farther down the page.
A power surge might have
affected the product.
If the defect occurs later in a print
job, turn the product off for 10
minutes, and then turn on the
product to restart the print job.
Droplets of water are deposited
on the trailing edge of the page.
Moisture in the product is
condensing on the fuser
assembly. In excessively hot and
humid areas, media retains
moisture.
NOTE: Water droplets do not
damage the product.
Try moving the product to a less
humid area. Try a different
media.
210 Chapter 6 Solve problems ENWW
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