High capacity input feeder ................................................................................................................ 371
Front door (single tray unit only) ...................................................................................... 372
Right door ........................................................................................................................ 373
Back cover ....................................................................................................................... 376
Motor(s) and PCA(s) ........................................................................................................ 377
Paper pickup assemblies ................................................................................................. 378
Right side tray rail(s) ........................................................................................................ 381
Left side tray rail(s) .......................................................................................................... 382
Lifter driver assembly ....................................................................................................... 384
6 Troubleshooting
Introduction ....................................................................................................................................... 389
Basic troubleshooting checklist ........................................................................................................ 390
Factors that affect device performance ........................................................................... 390
Troubleshooting flowchart ................................................................................................................ 391
Power-on self diagnostic tests ......................................................................................... 391
Step 1: Does READY appear on the control-panel display? ........................................... 391
Step 2: Can you print a configuration page? ................................................................... 392
Step 3: Does the device copy? ....................................................................................... 393
Step 4: Does the job print as expected? .......................................................................... 393
Step 5: Does the printer select media from the correct trays? ......................................... 394
Control-panel message types ........................................................................................................... 396
Control-panel messages .................................................................................................................. 397
Replacement-parts configuration ..................................................................................................... 442
Formatter and dc controller .............................................................................................. 442
Formatter (new) ............................................................................................................... 442
DC controller (new or previously installed in another printer) .......................................... 442
Guidelines for using paper ............................................................................................................... 443
Supported media weights and sizes ................................................................................................. 444
Printing internal information pages ................................................................................................... 447
Jam locations ................................................................................................................................... 448
General paper-path and jam troubleshooting ................................................................................... 449
Paper-path checklist ........................................................................................................ 449
Jams in Tray 1 ................................................................................................................. 450
Jams in Tray 2, or Tray 3 ................................................................................................ 450
Jams in the optional high capacity input feeder ............................................................... 451
Common causes of repeating jams .................................................................................................. 452
Solve general repeated jams ............................................................................................................ 457
Jam recovery .................................................................................................................................... 458
Clear jams ........................................................................................................................................ 459
Clear jams from the automatic document feeder (ADF) .................................................. 459
Clear jams from the stapler/stacker ................................................................................. 461
Clear jams from the output path ...................................................................................... 463
Clear jams from the optional duplexer ............................................................................. 464
Clear jams from the print-cartridge area .......................................................................... 466
Clear jams from the input-tray areas ............................................................................... 468
Clear jams from the Tray 1 input area ............................................................. 468
Clear jams from the Tray 2 and Tray 3 input area .......................................... 468
Clear jams from the Tray 4/5/6 input areas ..................................................... 470
Clear staple jams .............................................................................................................................. 472
ENWW ix
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